Lead Product Manager-Consent & Preference Management Platform

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Humana is seeking a Lead Product Manager, Consent & Preference Management Platform to drive the execution, adoption, and continuous improvement of Humana’s enterprise consent and preference management capabilities to support Centerwell. This role partners closely with various parts of the organization to operationalize the platform vision, deliver prioritized capabilities, and ensure successful integration and usage across digital, marketing, service, and partner ecosystems.

The Lead Product Manager owns the day-to-day product lifecycle for key platform capabilities—including backlog management, requirements definition, delivery coordination, feature and story development, and performance optimization—while serving as a primary point of contact for delivery teams and business partners. This role is critical to ensuring consent and preference decisions are captured accurately, enforced consistently, and activated compliantly across all customer touchpoints.

Key Responsibilities:

Product Strategy & Vision

• Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap.
• Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria.
• Partner closely with our Centerwell team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality.
• Balance near-term business needs with long-term platform scalability, maintainability, and compliance.

Platform Development & Integration

• Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation.
• Drive platform integration with Centerwell.
• Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance.
• Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations.
• Identify dependencies, risks, and tradeoffs, escalating decisions as needed.

Cross-Functional Collaboration

• Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.
• Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership.
• Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data.
• Serve as a day-to-day product escalation point for delivery teams and business stakeholders.

Customer-Centric Design

• Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations.
• Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls.
• Incorporate customer, compliance, and operational feedback into product iteration and refinement.

Measurement & Optimization

• Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success.
• Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk.
• Monitor platform performance and integration health, driving corrective actions and enhancements as needed.

Use your skills to make an impact
 

Required Qualifications:

• 6+ years of experience in product management, platform product ownership, or digital capability delivery.
• Experience working with Nest Best Action platforms, AI platforms, or intelligent platforms.
• Experience managing complex backlogs for enterprise platforms used across multiple channels and business units.
• Strong understanding of consent, preference, privacy, or customer data management concepts.
• Demonstrated ability to translate regulatory or policy requirements into functional product capabilities.
• Proven experience working with cross-functional technology, legal, compliance, and business teams.
• Strong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffs.
• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.

Preferred Qualifications:

• Experience in healthcare, financial services, or other highly regulated industries.
• Familiarity with regulations such as HIPAA, TCPA, CCPA, and Do Not Call.
• Experience supporting omnichannel engagement, personalization, or customer data platforms.
• Exposure to API-first platforms, data governance models, and enterprise integration patterns.
• Background working within scaled agile or hybrid delivery environments.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-27-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.