P

Pacvue

Cloud-based advertising automation and analytics platform

Vice President - Customer Experience

Full-Time
$215k - $250k/yr+ Annual bonus
Expert
Remote in USA
Remote
Customer Experience & SupportCustomer Experience, Customer Success

About the job

Requirements
  • At least 12 years of experience in Customer Success, including at least 4 years in leadership roles managing large accounts in B2B SaaS.
  • Experience scaling Customer Success teams at high-growth SaaS companies and a track record of driving gross revenue retention (GRR) and net revenue retention (NRR).
  • Experience in second-line management, including mentoring, coaching, and developing team members.
  • Experience building cross-functional relationships and driving revenue growth through a customer-centric approach.
  • Expertise in customer lifecycle management, renewal strategies, and customer health metrics.
  • Proficiency with customer relationship management tools, particularly Salesforce, and experience implementing customer success software.
  • Strong business acumen and ability to make data-driven decisions and translate metrics into actionable insights.
Responsibilities
  • Drive a comprehensive and scalable Customer Success and Support strategy that increases product adoption and retention so customers realize the full value of the technology through the appropriate mix of human touch and AI.
  • Create and own the managed services department, including its strategy, structure, team building, and operational execution; use technology to simplify the transition to Helium 10 for customers coming from other platforms and establish a foundation for sustainable, scalable growth in the new business line.
  • Oversee the sales organization and equip it with the support and systems needed to maximize impact and drive revenue growth.
  • Serve on the Helium 10 senior leadership team, shape company strategy, champion a cohesive culture across functions and levels, and contribute to cross-functional decisions about business direction.
  • Partner with product and marketing to create a cohesive customer journey from first touchpoint through long-term retention; identify expansion and renewal opportunities, support customers in adopting additional products and platform capabilities, and translate customer feedback into actionable insights.
  • Build a proactive customer health and engagement program that monitors key indicators, mitigates churn risk, and maximizes adoption and value realization from onboarding through renewal.
  • Scale the customer experience strategy across human and technology touchpoints to improve interactions, reduce friction, and increase adoption, satisfaction, and retention, using human support where it matters most and AI where it improves the experience and internal efficiency.
  • Represent the voice of the customer internally, advocate for customer needs, and influence product priorities and strategic decisions.
  • Develop and empower a high-performing team through coaching and mentorship, drive accountability for key performance metrics, and foster a culture of growth and development.
  • Optimize processes, standardize playbooks and workflows, and use customer analytics and performance data to improve efficiency, refine strategy, and support sustainable, scalable growth.
Desired Qualifications
  • Experience designing and implementing technology-led customer success programs to engage and retain a large customer base.

About the company

P

Pacvue

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cbWebsite

Pacvue provides a software platform that helps online retailers optimize advertising and sales on major marketplaces like Amazon and Walmart. It includes tools for campaign automation, sales analytics, and digital shelf optimization, plus services such as Revenue Recovery, all under a subscription model. It stands out with end-to-end marketplace advertising management, centralized analytics, and an education-focused approach through Pacvue University. Its goal is to help eCommerce businesses achieve higher advertising efficiency and stronger sales on competitive marketplaces.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$1.1M

Headquarters

Seattle, Washington

Founded

2018

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Simplify's Take

What believers are saying

  • Pacvue signed Horizon Commerce on September 24, 2026, tying strategy to execution.
  • Market Performance Group expanded Pacvue on March 24, 2026, deepening agency workflow dependence.
  • Pacvue won 2026 MarTech Breakthrough and AdExchanger finalist recognition, strengthening enterprise credibility.

What critics are saying

  • ChatGPT ads remain a pilot; OpenAI can reallocate access after 2026.
  • Pacvue’s $1.1M funding history leaves it undercapitalized against Amazon, The Trade Desk, and Skai.
  • Prism’s agentic claims depend on unproven alpha metrics; weak conversions damage enterprise renewals.

What makes Pacvue unique

  • Pacvue Prism launched June 22, 2026, unifying retail, search, programmatic, and social.
  • Pacvue powers over $12B spend across 100+ retail media networks.
  • The Trade Desk integration extends Pacvue across 250+ commerce media partners, broadening workflow lock-in.

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Benefits

  • Unlimited Paid Time Off
  • Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account/Flexible Spending Account
  • Life Insurance
  • Pet Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Parental Leave
  • Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

6%

2 year growth

6%
PR Newswire
Sep 24th, 2026
Horizon Commerce and Pacvue expand strategic partnership to connect retail media planning, activation and measurement.

Horizon Commerce and Pacvue expand strategic partnership to connect retail media planning, activation and measurement. Sep 24, 2026, 11:39 ET Expanded partnership brings together Horizon Commerce's strategy and activation expertise with Pacvue's Commerce Media Operating System to help marketers move from insight to outcomes faster NEW YORK, Sept. 24, 2026 /PRNewswire/ - Horizon Commerce, Horizon Media Holdings' specialist agency for commerce and digital experience, and Pacvue, the leading AI-Powered Commerce Media Operating System, today announced an expanded strategic partnership designed to help advertisers more effectively connect retail media planning, activation and measurement. The expanded relationship brings Horizon Commerce's Strategy and Activation teams, including its Blu Commerce intelligence capabilities, closer to Pacvue's Commerce Media Operating System, enabling a more integrated workflow across planning, activation and measurement on major retail media platforms. The partnership addresses a persistent challenge for marketers: the systems used to measure media performance and determine investment strategy are often disconnected from the platforms used by teams to execute campaigns. As a result, marketers can identify an opportunity through measurement but are forced to rely on manual processes, separate taxonomies and retailer-specific metrics to translate that insight into action. Blu Commerce provides a standardized view of retail media performance across retailers, products and media tactics, including measurement of incremental contribution and iROI. Pacvue unifies that intelligence with other proprietary omnicommerce signals to power media activation, giving Horizon Commerce's Strategy and Activation teams one platform to translate those insights into investment decisions and activation strategies across major retail media networks. Blu Commerce and Pacvue's technology works in lockstep, feeding performance back into the next cycle of planning and optimization. Pacvue's real-time commerce signals - including availability, pricing, and content health - keep activation aligned with what's happening on the digital shelf. The result is a common decision framework connecting senior marketing leadership and campaign practitioners, helping brands allocate investment more effectively, reduce inefficient spend and drive greater incremental sales. "Retail media has no shortage of data. The harder problem is turning that data into a consistent investment decision," said Katie Comerford, President of Horizon Commerce. "A brand may be operating across Amazon, Walmart, Target and other retailers, each with different attribution methodologies, reporting structures and optimization environments. Blu Commerce was built to create a common economic view across those investments. By bringing that intelligence into a workflow that connects our Commerce Strategy and Activation teams with Pacvue, we can shorten the distance between understanding what is driving incremental growth and doing something about it." This connected approach is already delivering results. When Revlon's Mitchum brands needed to close the gap between retail media and commerce operations on Amazon, Horizon Commerce unified its internal platforms with Pacvue's advertising and commerce signals. The results included a 13% average weekly revenue lift, a 19-point improvement in Best Seller Rank (BSR), a 5% lift in paid search revenue, and a 3% lift in paid search conversion rate. By aligning media investment with commerce signals, Revlon and Horizon Commerce shifted from reactive adjustments to proactive growth, powered by automation, actionable insights, and the integrated capabilities of Pacvue's Commerce Operating System. "Horizon Commerce has been a valued partner since 2022, and this expansion reflects how that relationship has grown," said Melissa Burdick, Co-founder and President of Pacvue. "With more touchpoints across the customer journey than ever, measurement and activation must keep pace with how complex investment decisions have become. Pacvue empowers agency teams with the insight and activation to execute faster, while preserving the flexibility to evaluate performance against the business outcomes that matter to each brand." The partnership reflects Horizon's broader approach to commerce technology: building an open intelligence layer that connects data, decisioning and activation rather than requiring marketers to operate within a closed technology ecosystem. Together, Horizon Commerce and Pacvue are creating a more connected commerce investment workflow, combining Blu Commerce's cross-retailer measurement, iROI, scenario planning and investment intelligence with scaled activation through Pacvue. The result is a clearer path to shifting dollars toward the highest-value opportunities, reducing inefficient spend and driving greater incremental sales. ABOUT HORIZON COMMERCE Horizon Commerce is Horizon Media Holdings' commerce and digital experience agency, helping brands connect media, commerce, data, and technology to drive measurable growth. As a fiercely independent growth partner, the agency combines human expertise, open technology ecosystems, and transparent intelligence to help brands make better investment decisions and create more connected customer experiences across DTC, retail, marketplaces, social, and omnichannel environments. At the center of its offering is Blu Commerce, Horizon Commerce's proprietary commerce intelligence platform, which creates a standardized view of performance across retailers, products, and media tactics. Blu Commerce connects measurement, scenario planning, forecasting, and optimization to help marketers understand what is driving incremental growth, identify future investment opportunities, and move from insight to action faster. ABOUT PACVUE Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes. Founded in 2018, Pacvue spans Seattle, Los Angeles, Chicago, New York, Washington D.C., London, Shanghai, and Tokyo. Discover more at pacvue.com. SOURCE Horizon Media

Pacvue
Aug 11th, 2026
Pacvue named Marketing Campaign Management Solution of the Year at the 2026 MarTech Breakthrough Awards.

Pacvue named Marketing Campaign Management Solution of the Year at the 2026 MarTech Breakthrough Awards. Pacvue today announced it has won the Marketing Campaign Management Solution of the Year award in the 2026 MarTech Breakthrough Awards program. The award honors technology companies and products that advance marketing technology. Breaking through a crowded industry. Commerce media has entered its own "space race". With more retailers, more ad formats, and more data signals than ever, the pressure to move fast keeps climbing. But the systems built to manage it haven't kept up. Most teams are still paying what Pacvue calls the SILO Tax: the compounding cost of disconnected data, manual workflows, and decisions that arrive too late. That shows up as real dollars lost in the form of missed sales, wasted budget, and lost time. Pacvue breaks through by eliminating that tax. Pacvue's AI-Powered Commerce Media Operating System serves as a central mission control where teams get a more detailed view of performance across 100+ global retailers, and a more confident way to act on it. When Revlon's Mitchum brand and Horizon Media unified their approach on Pacvue, the results were immediate: a 13% average weekly revenue lift and a 19-point improvement in Best Seller Rank. "The alignment between media and operations completely changed our approach," said Yana Borokhov, VP of Retail and Search Engine Marketing at Horizon Media. Staying ahead as the industry shifts. As the industry moves past siloed strategies and new frontier platforms emerge like TikTok Shop and ChatGPT, Pacvue integrates with emerging channels alongside Amazon, Walmart, Instacart, Target, and 100+ other retail platforms. Pacvue also continues to lead in AI with the launch of Pacvue Agent, an agentic layer that goes beyond reporting into integrated, outcome-driven campaign execution. Teams can ask questions in plain language to understand what changed, why it happened, and what to do next, then act on prioritized recommendations without leaving their decision-making environment. Pacvue Agent also translates business questions into AMC queries, so teams no longer need SQL expertise to run advanced measurement. Rather than treating AI as a feature to ship, Pacvue built toward this shift early, with its first AI capabilities in 2023 and a 2024 release that made insights accessible through natural language. The result is a highly governed, highly actionable system. "Pacvue is raising the standard for AI in commerce media," said David Khoshpasand, Sr. Performance Marketing Manager at Hasbro. Proof at scale. Innovation is what made Pacvue one of Amazon's first API partners and, more recently, one of OpenAI's first tech partners for Ads in ChatGPT. Pacvue now serves more than 70,000 brands and agencies. With Pacvue Agent alone, customers complete key workflows up to 200 times faster, reach insights up to 80 times faster, and they see performance gains of up to 54% across the platform. Breaking through also means sharing what the company is learning. Thought leaders from across Pacvue took part in 70+ events and webinars, along with dozens of podcasts and publications, over the past year. President and Co-Founder Melissa Burdick continues to gain recognition industry-wide, including honors from AdExchanger, Ad Age, Stevie Women in Business, and the Path to Purchase Institute. About the award. The MarTech Breakthrough Awards program recognizes standout marketing, sales, and advertising technology companies, products, and people. The Marketing Campaign Management Solution of the Year category honors the platform best equipped to help marketing teams plan, launch, and optimize campaigns at scale. Connect with its team to see how Pacvue's AI-powered Commerce Media OS can help your team eliminate the SILO Tax and move faster from data to decision. About pacvue. Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes. Founded in 2018, Pacvue spans Seattle, Los Angeles, Chicago, New York, Washington D.C., London, Shanghai, and Tokyo. Discover more at pacvue.com.

Associated Press
Jun 22nd, 2026
Pacvue launches Prism platform with Agentic Commerce Grid for unified commerce media management

Pacvue has launched Pacvue Prism, a commerce platform creating what it calls an "Agentic Commerce Grid" that provides brands with a unified view of every customer touchpoint across channels. The platform combines retail media capabilities with search, programmatic, social and emerging formats like conversational and shoppable media. Pacvue Prism enables brands to plan, execute and measure media performance using commerce signals and verifiable outcome metrics. The platform integrates with data lakes, CDPs, CRMs and custom AI agents, connecting media investments to measurable results through proprietary halo measurement and attribution tracking. Alpha participants report promising early results, including 34% increased impressions, 23% lower CPM, 12% higher total sales and 24% new-to-brand growth. Pacvue powers over $12 billion in advertising spend across 100-plus global retail media networks.

Advertising Press Releases
Jun 22nd, 2026
Pacvue launches Pacvue Prism, powering the industry's first Agentic Commerce Grid.

Pacvue launches Pacvue Prism, powering the industry's first Agentic Commerce Grid. Pacvue Prism expands existing and recently announced integrations including ChatGPT, The Trade Desk, and adds new integrations with Pinterest, tvScientific by Pinterest, Firework, and Shopsense AI for alpha launch; Additional integrations are underway, most notably Yahoo DSP, to connect and power the industry's first Agentic Commerce Grid. CANNES, France, June 22, 2026 (GLOBE NEWSWIRE) - Pacvue today announced the launch of Pacvue Prism, a commerce-native platform that creates each brand's Agentic Commerce Grid: a single, connected view of every channel a customer touches, accountable to the results that matter to the brand. Pacvue Prism enables brands to plan, execute and measure media by combining Pacvue's market-leading retail media capabilities with new capabilities in search, programmatic, social, and frontier formats such as conversational and shoppable. The Problem The customer journey no longer follows a predictable path. People discover products on social, research through traditional search or LLMs, engage through streaming, and buy through a retailer or a social shop, often within the same session. Existing marketing tools were built for a world where awareness, consideration, and conversion were separate stages owned by separate teams. The result is fragmented measurement, siloed budgets, and a persistent inability to answer the one question every CMO is asking: what is this spend actually driving? The Agentic Commerce Grid The Agentic Commerce Grid is a brand's unified view of media performance: every channel connected to underlying commerce signals and tied to verifiable outcome metrics. It is built on each brand's own data, configured to their channel mix, and optimized for their business objectives. Pacvue Prism is the platform purpose-built to power it. "What excites us about Pacvue Prism is the vision of bringing greater connectivity and agility across media and commerce," said Jason Colon, Executive Vice President of Commerce Media at Horizon Commerce. "Brands are managing more channels, more signals, and more complexity than ever before, and they need technology that enables better orchestration, faster decision-making, and more agile execution." With Pacvue Prism, enterprise brands can: * Build and operate the brand's Agentic Commerce Grid as a brand asset, configured to the brand's commerce signals, channel mix, and outcomes that matter to their business. * Deploy a unified agentic infrastructure to plan across every channel, optimizing toward the brand's business goals and continuously improving as results come in. * Make media accountable through proprietary halo measurement built on top of trusted regression modeling in addition to custom attribution, and pixel tracking that connects each media investment to a measurable and relevant outcome. * Compound performance over time by connecting to proprietary tech stacks, including data lakes & warehouses, CDPs, CRMs, and custom AI agents via MCP, so every new signal feeds back into the system and sharpens future decisions. * Activate seamlessly across search, programmatic, social, and new-frontier formats, including conversational and shoppable, through a unified Pacvue platform with an agentic experience. "I'm excited all over again by seeing Pacvue Prism, because most organizations assign budgets at the channel level, but in the long term, this could eliminate that process," said Nic Jones, Director of Media at PetIQ. "You're no longer dealing with channel level budgets. Now you're dealing with what is the goal of these dollars. That in itself is really powerful." New-frontier formats show just how quickly commerce is moving across every format and surface. Through its integration with Firework, Lowe's connects brands to shoppable video inventory, linking these formats directly to retail product detail pages. "Commerce media is moving from channel optimization to commerce accountability," said Rahul Choraria, CEO of Pacvue. "The brands that win from here will operate at the grid level: every touchpoint connected, every dollar accountable. The Agentic Commerce Grid, powered by Pacvue Prism, will become the lens through which every CMO evaluates their business." Alpha participants are actively testing Pacvue Prism and seeing promising early results, particularly on investments like CTV, social, and brand campaigns that historically optimized for reach and impressions alone: +34% impressions, −23% CPM, +12% total sales, and +24% new-to-brand growth. "For years, marketers have managed channels," said Melissa Burdick, Co-Founder and President of Pacvue. " The next era is about managing outcomes. As discovery fragments across social, retail media, streaming, and AI, brands need an intelligence layer that connects every touchpoint to commerce. That's what Pacvue Prism was built to do." Pacvue Prism is available today to enterprise brands and agencies. To learn more or request a demo, visit pacvue.com/platform/prism. About Pacvue Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and Citrus. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes. Founded in 2018, Pacvue spans Seattle, Los Angeles, Chicago, New York, Washington D.C., London, Shanghai, and Tokyo. Discover more at www.pacvue.com. Media Contact Chelsea Suls Pacvue [email protected] Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

AiThority
May 15th, 2026
Pacvue launches MCP server, making commerce media data accessible across enterprise AI tools.

Pacvue launches MCP server, making commerce media data accessible across enterprise AI tools. Report MCP, the first capability available through Pacvue's MCP server, lets brands and agencies pull advertising data across Amazon, Walmart, Instacart, and more directly from the AI tools they already use. Pacvue announced today the launch of its MCP server, embracing emerging open standards that will help enterprise teams seamlessly connect commerce media data with AI tools like ChatGPT, Copilot, Gemini, and Claude. MCP (Model Context Protocol) is a protocol - an open standard originally developed by Anthropic that defines how AI models communicate with external tools and data sources. Launching MCP means Pacvue's existing platform has been built to be MCP-compatible, so AI agents can connect to it natively using the protocol. Enterprise AI adoption has accelerated quickly, with commerce media teams increasingly using AI tools for analysis, reporting, and decision-making. Yet for many teams, the reporting work that feeds into those workflows still requires navigating separate platforms, configuring reports, and manually exporting files. As enterprise AI stacks take shape, the expectation is straightforward: data should be reachable wherever workflows happen. Report MCP, the first capability available through Pacvue's MCP server, enables brands and agencies to pull Pacvue advertising reports directly from the AI tools they already use, through simple plain-language requests. "The way enterprise teams work is changing. AI tools are becoming a primary surface for analysis, decision-making, and execution, which means commerce media data needs to be accessible where those teams already operate," said Sunava Dutta, Chief Product Officer at Pacvue. "Pacvue's MCP server, based on the Model Context Protocol, creates a secure way for AI assistants and enterprise workflows to interact with commerce media reporting data. Report MCP is an important foundation for a broader roadmap that will expand how AI connects to commerce media intelligence and execution." May 15, 2026 Prev Next 1 of 42,938 Report MCP is built on Pacvue's existing reporting infrastructure, which means the report types, permissions, and data access teams rely on today are already there, with no new reports to build and no separate access to configure. It connects to the full set of platforms available through Pacvue's My Report engine - including Amazon, Walmart, Instacart, Kroger, Target, Sam's Club, Chewy, DoorDash, eBay, Bol, Mercado Libre, Criteo, and Citrus - with new platforms and report fields picked up automatically as they are added to Pacvue. Teams request the data they need in plain language and receive results as a formatted report, delivered directly in the AI tool where they are already working. The result is faster access to the data that drives decisions, without the overhead of switching platforms or rebuilding workflows from scratch. With Pacvue's MCP server, brands and agencies can: * Get exactly the data they need using simple plain-language requests without manually configuring reports and receive a formatted CSV or Excel file in return. * Access data across more than a dozen retail media networks today, with coverage that expands automatically as new platforms are added. * Pull the report types that drive day-to-day work - like campaign performance, keywords and search terms, share of voice, inventory, and more - and get results delivered directly in their preferred AI tool. * Connect from Claude, ChatGPT, Cursor, VS Code, or any MCP-compatible client, with the option to build internal agent integrations using the same endpoint. Report MCP is generally available now, with additional Pacvue MCP capabilities already in development. The launch of Pacvue's MCP capabilities reflects a broader commitment to open, connected commerce media infrastructure. As enterprise teams build more sophisticated AI workflows, Pacvue is focused on ensuring commerce media data and execution capabilities are not only part of that ecosystem, but are accessible, trustworthy, and built for scale.