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Sherwin-Williams

Global paint and coatings manufacturer

Colorist & Customer Services Specialist

Machine & Process OperationConfirmed live in the last 24 hours
Full-timePortugal€15.9k - €20.3k /yrIn-person

About the Job

Requirements

  • A completed secondary education is required.
  • Knowledge of colorimetry and application techniques is required.
  • Knowledge of paints/coatings and their manufacturing processes is required.
  • At least 2 years of experience in the paint or coatings industry is required.
  • Good computer skills, including Microsoft Office, are required.
  • Ability to work effectively in a collaborative, team-oriented environment is required.
  • Strong organizational skills and attention to detail are required.
  • Customer orientation and good communication skills are required.
  • Portuguese proficiency in writing, speaking, and reading at an advanced level is required.

Responsibilities

  • Receive and process customer orders by email and telephone.
  • Check stock availability and enter orders into ERP systems.
  • Confirm delivery details, billing addresses, and deadlines.
  • Proactively communicate with customers and sales teams about order status, delays, or issues.
  • Prepare and manage delivery notes and CMRs, and coordinate with carriers.
  • Handle requests for credit notes and follow up on them.
  • Keep customer files up to date, including pricing, discounts, and documentation.
  • Support the creation and onboarding of new customer accounts.
  • Formulate and produce color batches according to customer specifications and internal standards.
  • Operate and maintain mixing equipment, ensuring it is clean and functioning properly.
  • Identify equipment problems and coordinate repairs when needed.
  • Monitor stock levels and support warehouse operations.
  • Follow safety procedures, including hazardous-material handling and waste minimization.
  • Maintain accurate records of production orders, formulas, and manufacturing data.
  • Support general warehouse tasks, including loading and unloading and occasional deliveries.
  • Ensure strict compliance with safety rules.
  • Contribute to a collaborative team environment.
  • Balance customer satisfaction with operational efficiency.

Desired Qualifications

  • Relevant technical training or ongoing higher education is valued.
  • Basic English writing, speaking, and reading knowledge is valued.
  • Strong customer and service-quality orientation is valued.
  • Team spirit and collaboration are valued.
  • Good work-organization and time-management skills are valued.
  • Focus on safety and compliance with procedures is valued.
  • A sense of responsibility and ability to make day-to-day decisions are valued.

About the Company

Sherwin-Williams

Global paint and coatings manufacturer

Sherwin-Williams makes paints and coatings for professional, industrial, commercial, and consumer customers. It sells branded and private-label coatings for architectural, industrial, packaging, and transportation markets, distributed through more than 5,000 company-operated stores and facilities and supplying engineered coatings to over 120 countries. Its products protect and decorate surfaces in buildings, manufacturing, packaging, and transportation, and are supported by digital access and strong customer service. The company aims to maintain leadership in the paint and coatings industry by delivering high-quality products, expanding globally, and maintaining reliable access to its solutions through partnerships.

Company size
10,001+
Company stage
IPO
Headquarters
Cleveland, OH
Founded
1866

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