Remote Support Engineer - With Dutch
About the job
- A bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or Information Systems, or relevant experience with Rockwell Automation or similar hardware products.
- Fluent English and Dutch language skills at C1/C2 level are mandatory.
- Knowledge of industrial automation products and applications in connection with software solutions and information technology systems.
- Provide technical support to internal and external customers, including end-user operators, original equipment manufacturers, developers, system administrators, field consultants, and engineers.
- Support Power and Control hardware variable frequency drive and motion systems, including Logix controllers, PowerFlex, and Kinetix systems and related products.
- Create and publish knowledgebase articles.
- Provide customer service from issue initiation through resolution.
- Provide support primarily by phone and email.
- Work Monday through Friday on shifts scheduled between 8:00 and 17:00.
- Knowledge of programmable logic controllers.
- Knowledge of Windows and Office 365.
- Knowledge of VMware, Windows Servers, Ethernet networking, and human-machine interface systems.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Engineer, Remote Support you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will be expected to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
In this role, based either in Netherlands or Germany, you will report into a Team Leader, and you will support our Dutch speaking portfolio of customers. You will work hybrid.
Your Responsibilities:
- Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
- Team member of our Power and Control hardware VFD and motion team where you will work with leading Logix controller, Powerflex and Kinetix systems and related products.
- Create and publish knowledgebase articles.
- Provide exceptional customer service from start to resolution for each issue.
- In most cases, this support will be provided by phone and email.
- In this role work takes place on shift mode from Monday to Friday between 8-17.
The Essentials - You Will Have:
- Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or experience with Rockwell Automation or similar hardware products.
- Fluent English and Dutch (C1/C2) language skills are mandatory for the role.
- Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
The Preferred - You Might Also Have:
- Knowledge of PLCs.
- Windows and Office 365
- Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems.
What We Offer:
Our benefits package in Netherlands includes …
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
#LI-Al1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
About the company
Rockwell Automation provides hardware, software, and services to improve operational efficiency, reliability, and sustainability in industrial settings. Customers install integrated automation components—sensors, controllers, software, and cloud or on‑premises platforms—that monitor, control, and optimize production processes. It differentiates itself with a broad, globally deployed portfolio that includes emphasis on OT cybersecurity, maintenance management (CMMS), digital twin capabilities, and industry‑specific sustainability solutions. Its goal is to help customers boost productivity, reduce operating costs, and meet safety, reliability, and environmental standards through integrated technology and ongoing support.
Company Size
10,001+
Company Stage
IPO
Headquarters
Milwaukee, Wisconsin
Founded
1903
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Simplify's Take
What believers are saying
- Q3 2026 sales rose 8%, organic sales 10%, and adjusted EPS hit $3.49.
- Rockwell launched FactoryTalk Orchestration on June 22, 2026, expanding factory logistics software.
- Rockwell's share repurchases and $1.2 billion authorization support EPS through 2026.
What critics are saying
- Lifecycle Services saw 6% organic decline from delayed projects and narrower scopes in Q1 2026.
- Scott Genereux exits as CRO on September 30, 2026, risking sales disruption.
- Tariff-driven pricing and 971 active cases create margin pressure and legal distraction.
What makes Rockwell Automation unique
- FactoryTalk Orchestration links machines, robots, and plant systems end-to-end.
- FactoryTalk Analytics VisionAI adds AI inspection without replacing existing third-party cameras.
- CompactLogix 5390 bundles motion, safety, and connectivity into smaller controllers.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Paid Time off
- Parental Leave
- Caregiver Leave
- Flexible Work Hours
Growth & Insights and Company News
6 month growth
1%1 year growth
1%2 year growth
1%Rockwell Automation showcases the path from automation to autonomy at SPS 2026. Vom nachrichtendienst. 27 Okt, 2026, 11:00 GMT Artikel teilen. Factory production line to demonstrate the future of industrial operations with autonomous decision-making across design, operation and maintenance DÜSSELDORF, Germany, Oct. 27, 2026 /PRNewswire/ - Rockwell Automation, Inc. (NYSE: ROK), the world's largest company dedicated to industrial automation and digital transformation, will demonstrate how manufacturers can create more intelligent, flexible and secure operations at SPS 2026 in Nuremberg, Germany, November 24-26. Under the theme "From Automation to Autonomy," the company will showcase how industrial AI, software-defined automation (SDA) and cybersecurity can help manufacturers improve performance throughout the production lifecycle. In industrial operations, autonomy enables production systems to use real-time data, AI and software-driven control to support or automate decisions across engineering, operations and maintenance. Central to the stand will be the SOAP Factory (Smart, Orchestrated, Autonomous Production), a connected production environment showing how these capabilities work together across design, operation and maintenance. "Many manufacturers are being asked to increase productivity, improve resilience and respond faster to changing market demands, often while working within existing facilities and infrastructure," said Vincenzo Monaco, managing director DACH, Rockwell Automation. "The transition from automation to autonomy is about helping them make better decisions across the production lifecycle, using industrial AI, software-defined automation and cybersecurity to unlock greater value from the assets and investments they already have." Highlights at the Rockwell Automation booth include: * Industrial AI: Rockwell Automation will showcase the newly launched FactoryTalk(R) Conductor(TM), an AI-native orchestration platform that connects AI agents, skills, workflows and automation software to help engineers accelerate system design, development and testing, as part of its factory demonstration. The demonstration will illustrate how intelligent technologies can support decisions throughout the manufacturing lifecycle. Additional technologies on display include FactoryTalk(R) Design Studio(TM), a cloud-based engineering environment for designing and programming industrial control systems, and Emulate3D(TM) digital twin technology, which enable engineers to simulate and validate production systems before physical deployment. FactoryTalk(R) Analytics(TM) industrial analytics software, Fiix cloud-based maintenance management software and GuardianAI(TM) AI-powered predictive maintenance solution will also be featured, supporting predictive maintenance and data-driven operational decisions. A brownfield demonstration will show how existing production lines can be modernized without extensive equipment replacement. * Software-defined automation: As manufacturers seek greater flexibility, separating control software from hardware creates opportunities to simplify deployment and adapt production systems more quickly. Demonstrations featuring LogixEdge integrated industrial control and edge computing will explore how virtualized control brings IT and OT closer together. A flexible manufacturing demonstration will feature Rockwell Automation PartnerNetwork(TM) companies autonox Robotics and Comau, which will show how multiple robot technologies can operate within a common control environment. * Cybersecurity and compliance: With the Cyber Resilience Act (CRA), Machinery Regulation (MR) and NIS2 increasing the demands on manufacturers and machine builders, Rockwell Automation will demonstrate how cybersecurity can be integrated throughout industrial operations. Visitors will discover how SecureOT(TM) cybersecurity suite supports asset visibility, risk prioritization and vulnerability management, alongside secure-by-design approaches to industrial networks and regulatory compliance. Visitors are invited to booth 320 in hall 3C, where Rockwell Automation specialists will be available to discuss individual automation challenges and demonstrate integrated solutions developed with members of the company's PartnerNetwork(TM). Rockwell Automation will also contribute to this year's SPS conference program, presenting insights on software-defined automation and industrial cybersecurity on stage in hall 3C: * Gunther Sälzler, director of Software & Control North Region, Rockwell Automation, will join Prof. Dr. Martin Ruskowski, head of the Innovative Factory Systems Research Division at DFKI and chairman of SmartFactory-KL, for a panel discussion entitled "Software-Defined Automation: From Industrial Control to Autonomous Operations," on Tuesday, November 24, at 2:00 pm. * Stefan Turi, Cybersecurity Lead for OEM EMEA, Rockwell Automation, will present "From the Cyber Resilience Act to Business Success: Adding Value with CRA Readiness and SecureOT(TM)," on Wednesday, November 25, at 3:00 pm. More information on Rockwell Automation's presence at SPS 2026 can be found on the website. About Rockwell Automation Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 26,000 problem solvers dedicated to our customers in more than 100 countries as of fiscal year end 2025. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com
Rockwell launches AI orchestration platform for factories. Thu, 22nd Oct 2026 Rockwell Automation has introduced FactoryTalk Conductor, an orchestration platform for industrial automation. The software is designed to connect AI agents, skills and workflows across engineering, operations and maintenance in manufacturing. It lets users start engineering tasks with natural-language prompts, then links the software tools, AI functions and workflows needed to complete them. At launch, it is set to integrate with Studio 5000 Logix Designer, Logix Echo, Emulate3D and FactoryTalk Optix. The release comes as manufacturers look for ways to move beyond isolated AI tools and connect them across broader processes. Rockwell cited its 2026 State of Smart Manufacturing Report, which found that one-third of manufacturing operations are already AI-augmented. Industry shift Craig Resnick, Vice President at ARC Advisory Group, described the launch as part of a broader shift in industrial software. "The next phase of industrial AI will be defined by orchestration rather than individual copilots," said Craig Resnick, Vice President at ARC Advisory Group. "Manufacturers need AI technologies that can coordinate tasks across software systems, engineering tools and operational data. FactoryTalk Conductor reflects the industry's evolution toward agentic automation by bringing AI agents, workflows and industrial expertise together in a unified environment," Resnick said. According to Rockwell, the platform is intended to support system design, development, simulation and testing. Additional integrations are planned across its software range, including FactoryTalk Design Studio, FactoryTalk Historian, Plex and Fiix. The software is also intended to support different AI deployment models. Organisations will be able to use AI services hosted in FactoryTalk Hub or connect their preferred large or small language models, including locally hosted open-weight models. The approach is intended to help manufacturers meet internal AI governance requirements while managing operating costs linked to token consumption. Customers will also be able to create and deploy their own AI agents and skills alongside tools verified by Rockwell. Broader workflow Matheus Bulho, Senior Vice President of Software & Control at Rockwell Automation, said the platform combines orchestration with industrial domain knowledge. "What makes FactoryTalk Conductor unique is the combination of AI orchestration and trusted industrial expertise," said Matheus Bulho, Senior Vice President of Software & Control at Rockwell Automation. "Customers can leverage Rockwell Automation-verified agents and skills, create capabilities tailored to their business, and connect AI across software, data and services. This creates a scalable foundation for accelerating engineering work while maintaining the standards required in industrial environments," Bulho said. Rockwell said the system is built to reduce complexity across software applications by allowing AI-led workflows to run across multiple tools rather than within a single program. It is also intended to help teams apply AI with greater confidence through company-developed integrations between software, data and services used in industrial operations. The announcement highlights a growing push by industrial technology suppliers to move AI from stand-alone assistants into systems that can manage multi-step engineering and operational work. For Rockwell, that means linking design, development, testing and verification environments through a single software layer. Rockwell employs about 26,000 people and operates in more than 100 countries.
Rockwell launches AI orchestration platform for factories. Thu, 22nd Oct 2026 Rockwell Automation has introduced FactoryTalk Conductor, an orchestration platform for industrial automation. The software is designed to connect AI agents, skills and workflows across engineering, operations and maintenance in manufacturing. It lets users start engineering tasks with natural-language prompts, then links the software tools, AI functions and workflows needed to complete them. At launch, it is set to integrate with Studio 5000 Logix Designer, Logix Echo, Emulate3D and FactoryTalk Optix. The release comes as manufacturers look for ways to move beyond isolated AI tools and connect them across broader processes. Rockwell cited its 2026 State of Smart Manufacturing Report, which found that one-third of manufacturing operations are already AI-augmented. Industry shift Craig Resnick, Vice President at ARC Advisory Group, described the launch as part of a broader shift in industrial software. "The next phase of industrial AI will be defined by orchestration rather than individual copilots," said Craig Resnick, Vice President at ARC Advisory Group. "Manufacturers need AI technologies that can coordinate tasks across software systems, engineering tools and operational data. FactoryTalk Conductor reflects the industry's evolution toward agentic automation by bringing AI agents, workflows and industrial expertise together in a unified environment," Resnick said. According to Rockwell, the platform is intended to support system design, development, simulation and testing. Additional integrations are planned across its software range, including FactoryTalk Design Studio, FactoryTalk Historian, Plex and Fiix. The software is also intended to support different AI deployment models. Organisations will be able to use AI services hosted in FactoryTalk Hub or connect their preferred large or small language models, including locally hosted open-weight models. The approach is intended to help manufacturers meet internal AI governance requirements while managing operating costs linked to token consumption. Customers will also be able to create and deploy their own AI agents and skills alongside tools verified by Rockwell. Broader workflow Matheus Bulho, Senior Vice President of Software & Control at Rockwell Automation, said the platform combines orchestration with industrial domain knowledge. "What makes FactoryTalk Conductor unique is the combination of AI orchestration and trusted industrial expertise," said Matheus Bulho, Senior Vice President of Software & Control at Rockwell Automation. "Customers can leverage Rockwell Automation-verified agents and skills, create capabilities tailored to their business, and connect AI across software, data and services. This creates a scalable foundation for accelerating engineering work while maintaining the standards required in industrial environments," Bulho said. Rockwell said the system is built to reduce complexity across software applications by allowing AI-led workflows to run across multiple tools rather than within a single program. It is also intended to help teams apply AI with greater confidence through company-developed integrations between software, data and services used in industrial operations. The announcement highlights a growing push by industrial technology suppliers to move AI from stand-alone assistants into systems that can manage multi-step engineering and operational work. For Rockwell, that means linking design, development, testing and verification environments through a single software layer. Rockwell employs about 26,000 people and operates in more than 100 countries.
Rockwell Automation expands FactoryTalk Conductor with NVIDIA Nemotron support. Manufacturers gain additional deployment flexibility for industrial AI orchestration through support for NVIDIA Nemotron models MILWAUKEE, Oct. 22, 2026 /PRNewswire/ - Rockwell Automation, Inc. (NYSE: ROK), the world's largest company dedicated to industrial automation and digital transformation, today announced support for NVIDIA Nemotron open models within FactoryTalk(R) Conductor(TM), its AI-native orchestration platform for industrial automation. Building on the recent introduction of FactoryTalk Conductor, support for NVIDIA Nemotron models expands deployment flexibility for manufacturers adopting industrial AI. The open-source approach enables organizations to keep engineering and production data within their own environments while leveraging Rockwell Automation-verified agents and skills to automate complex workflows with greater control over infrastructure, governance and cost. "Manufacturers want to adopt AI in ways that align with their business, technology and governance requirements," said Matheus Bulho, SVP, software & control, Rockwell Automation. "Support for NVIDIA Nemotron models gives customers another option for deploying FactoryTalk Conductor using open-source AI technology while maintaining control of their data and infrastructure. Combined with Rockwell Automation-verified agents and skills, organizations can apply trusted industrial expertise across engineering workflows and scale AI with confidence." FactoryTalk Conductor enables users to initiate engineering tasks through natural language interactions and intelligently coordinates the software, AI capabilities and workflows needed to complete them. By combining AI orchestration with Rockwell Automation-verified agents and skills, the platform helps manufacturers accelerate engineering activities while maintaining the standards, governance and reliability required in industrial environments. Key benefits of NVIDIA Nemotron support include: * Expanded AI deployment flexibility to align with enterprise AI strategies * Additional options for customers seeking greater control over AI infrastructure and model management * Support for scalable AI-powered workflows across industrial automation software and engineering processes * Continued access to Rockwell-verified agents and skills alongside customer-developed capabilities. Looking ahead, Rockwell Automation envisions FactoryTalk Conductor helping manufacturers move toward agent-driven engineering workflows, where AI agents can execute increasingly complex activities across software environments while engineers remain responsible for oversight, validation and critical decisions. Combined with support for NVIDIA Nemotron models and Rockwell Automation-verified agents and skills, the platform is designed to help manufacturers scale AI in a manner aligned with industrial requirements for governance, security and reliability. Additional information about FactoryTalk Conductor can be found at www.rockwellautomation.com. About Rockwell Automation Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 26,000 problem solvers dedicated to our customers in more than 100 countries as of fiscal year end 2026. To learn more about how we are bringing the Connected Enterprise(R) to life across industrial enterprises, visit www.rockwellautomation.com. SOURCE Rockwell Automation, Inc.
Rockwell Automation introduces FactoryTalk Conductor, an AI orchestration platform for industrial automation. Oct 21, 2026, 07:00 ET The new software connects AI agents, skills, and workflows throughout the automation lifecycle. MILWAUKEE, October 21, 2026 /PRNewswire/ - Rockwell Automation, Inc. (NYSE: ROK), a global leader in industrial automation and digital transformation, introduces FactoryTalk(R) Conductor(TM), a new AI orchestration platform designed to orchestrate work throughout the industrial automation lifecycle, creating a foundation for AI-optimized workflows from system design to operation and maintenance. The software will make its public debut at Automation Fair(R) 2026 in Boston, where attendees can experience it before its planned commercial release in the first quarter of 2027. According to Rockwell Automation's 2026 State of Smart Manufacturing report, one third of production operations are already augmented by AI, and adoption is expected to accelerate further in the coming years. Manufacturers moving from AI experimentation to broader deployments need practical solutions to connect technologies, workflows, and expertise. FactoryTalk Conductor addresses this need with a single platform that integrates AI across engineering environments. "In the next industrial phase of AI, it will be more about orchestration than individual copilots," said Craig Resnick, vice president, ARC Advisory Group. "Manufacturers need AI technologies capable of coordinating tasks across software systems, engineering tools, and operational data. FactoryTalk Conductor reflects the industry's shift toward agentic automation by bringing AI agents, workflows, and industrial expertise together in a unified environment." FactoryTalk Conductor enables users to initiate engineering tasks using natural language. The solution intelligently connects the software, AI capabilities, and workflows needed to complete them. At launch, the platform will be integrated with Studio 5000 Logix Designer(R), Logix Echo(TM), Emulate3D(R), and FactoryTalk(R) Optix(TM), covering key design, development, simulation, and testing workflows. Rockwell Automation then plans to integrate it with other software in its portfolio, including FactoryTalk(R) Design Studio(TM), FactoryTalk(R) Historian, Plex(R), and Fiix(R), to extend AI-driven workflows across the entire industrial automation lifecycle. "FactoryTalk Conductor is a unique platform because it combines AI orchestration with recognized industrial expertise," said Matheus Bulho, senior vice president, Software & Control, at Rockwell Automation. "Customers can rely on agents and skills verified by Rockwell Automation, create capabilities tailored to their business, and connect AI to all their software, data, and services. This creates a scalable foundation to accelerate engineering work while meeting the standards required in industrial environments." Key benefits: * Meet enterprise AI and governance requirements by enabling them to use AI services hosted in FactoryTalk Hub or connect small or large language models of their choice, including locally hosted open-weight models, which can reduce ongoing token consumption costs. * Accelerate engineering workflows across the automation lifecycle by coordinating activities across design, development, testing, and validation environments. * Reduce complexity across software applications through AI-driven workflows spanning Studio 5000 Logix Designer, Logix Echo, Emulate3D, FactoryTalk Optix, and other Rockwell Automation solutions. * Apply AI with greater confidence and reliability through integrations developed by Rockwell Automation that connect software, data, and services across industrial operations. * Extend trusted automation expertise through agents and skills verified by Rockwell Automation, helping teams accelerate their work with capabilities purpose-built for industrial applications. Manufacturers attending Automation Fair 2026 can see FactoryTalk Conductor demonstrations in several exhibition areas (including Technology & Services Showcase, Industry Pavilion, and Innovations) and during dedicated technical sessions. Additional information about FactoryTalk Conductor and Automation Fair is available at www.rockwellautomation.com. Frequently asked questions What is FactoryTalk Conductor? FactoryTalk Conductor is an AI-based orchestration platform that connects AI agents, skills, workflows, and automation software to help engineers accelerate system design, development, and testing activities through natural language interactions and recognized industrial expertise. How is FactoryTalk Conductor different from an AI copilot? While traditional AI copilots assist users with individual tasks, FactoryTalk Conductor orchestrates collaboration among multiple AI agents, workflows, and software tools across engineering processes. This makes it possible to automate more complex, multi-step activities managed by different applications, data sources, and teams. When will FactoryTalk Conductor be available? FactoryTalk Conductor will be previewed at Automation Fair 2026 in Boston and is expected to be available in the first quarter of 2027. Which Rockwell Automation products does FactoryTalk Conductor work with? FactoryTalk Conductor is designed to work with a growing number of Rockwell Automation software products. At launch, it will support Studio 5000 Logix Designer(R), Logix Echo(TM), Emulate3D(R), and FactoryTalk(R) Optix(TM), with FactoryTalk(R) Design Studio(TM), FactoryTalk(R) Historian, Plex(R), Fiix(R), and other solutions to be added later. Can customers create and deploy their own AI agents and skills? Yes. In addition to agents and skills verified by Rockwell Automation, customers can create and deploy their own agents and skills to meet their company standards, address industry requirements, and implement specific engineering workflows. About Rockwell Automation Rockwell Automation, Inc. (NYSE: ROK) is a global leader in industrial automation and digital transformation. We connect the imagination of our people with the potential of technology to expand what is possible and create a more productive and sustainable world. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs nearly 26,000 people serving customers in more than 100 countries. To learn how we bring The Connected Enterprise(R) to life in industrial enterprises, visit www.rockwellautomation.com.