S

Stripe

Builds payment software for internet businesses

Product Support Specialist

Full-Time
$115.8k - $173.8k/yr
Senior
Chicago, IL, USA+1 moreMore locations: New York, NY, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 5 years of experience in a customer-facing product support role focused on troubleshooting technical issues.
  • Proficiency in SQL for data analysis and querying, including the ability to interpret datasets.
  • Experience working with APIs.
  • Ability to diagnose complex issues and drive them to resolution.
  • Experience in stakeholder management, including influencing cross-functional teams and driving progress.
  • Experience in project management, particularly optimizing processes, workflows, or support operations.
  • Willingness to work occasional weekends and holidays, with compensatory time off.
Responsibilities
  • Analyze and troubleshoot complex technical issues through direct user interaction by email and phone, using SQL to extract and interpret data and API documentation to guide resolution.
  • Develop product and platform expertise and work with Engineering, Product, and Operations teams to diagnose and resolve user issues.
  • Optimize and scale support processes to increase efficiency and improve the user experience, using data-driven insights and metrics.
  • Lead continuous improvement initiatives to meet performance metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreement (SLA) compliance.
  • Create and refine documentation that enables users to resolve issues through self-service and reduces dependency on support teams.
  • Collaborate with and advocate to Product and Engineering to improve the platform based on user feedback and support long-term product reliability.
  • Lead cross-functional projects to identify process inefficiencies and implement long-term solutions.
  • Improve user support strategies and operational processes through innovation.
Desired Qualifications
  • Strong analytical skills and interest in interpreting data to improve decision-making and outcomes.
  • Ability to explain technical concepts to technical and non-technical stakeholders.
  • Proficiency in technical environments and ability to diagnose and resolve highly technical user issues.

About the company

Stripe builds payment software that businesses of all sizes plug into their websites and apps to accept money online and in person. After its public launch in 2011, it won over internet startups by letting developers start taking payments with a few lines of code. Businesses use it to take cards and digital wallets, block fraud, bill subscriptions, and pay out sellers on online marketplaces, while Stripe earns a fee on each payment plus charges for add-on tools. Irish brothers Patrick and John Collison founded Stripe in 2010, and it is based in South San Francisco, California, and Dublin, Ireland. In 2016, John Collison, then 26, became the world's youngest self-made billionaire.

Company Size

5,001-10,000

Company Stage

Private

Total Funding

$8.7B

Headquarters

South San Francisco, California

Founded

2010

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Simplify's Take

What believers are saying

  • February 2026 results: Stripe processed $1.9 trillion in 2025, up 34%, roughly 1.6% of world GDP.
  • Equity keeps gaining value: a February 2026 employee share sale valued Stripe at $159 billion, 74% above a year earlier.
  • AI leaders run on Stripe: it says 88% of the Forbes AI 50 companies, including OpenAI and Anthropic, use it.

What critics are saying

  • Cashing out depends on company-run share sales: Stripe's leaders called staying private "a growing advantage" in August 2026.
  • A big AI shopping launch faltered: OpenAI scaled back ChatGPT's Instant Checkout, built with Stripe, in March 2026.
  • Washington is watching who it cuts off: the FTC warned Stripe in March 2026 against dropping customers over their beliefs.

What makes Stripe unique

  • Many founders start on Stripe: it says 25% of new Delaware corporations are created through Atlas, its company-setup service.
  • It owns a crypto payments arm: Stripe paid $1.1 billion in 2025 for Bridge, which moves money in dollar-pegged stablecoins.
  • Software is a second business: February 2026 projections put Stripe's billing and tax tools on a $1 billion annual pace.

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Benefits

  • Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes' financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
  • Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
  • A principled approach to food - The food program holds a special place in Stripe's history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.

Growth & Insights and Company News

6 month growth

2%

1 year growth

2%

2 year growth

1%
Yahoo Finance
Oct 24th, 2026
Stripe's stablecoin card is no major threat to XRP, but its bridge-currency thesis is fading

Stripe and its partner Plasma plan to launch payment cards for spending stablecoins across five currencies. Announced on October 15, the cards will be offered in more than 100 countries in 2027. Because users spend stablecoins directly, they avoid currency exchange fees and waits for international transfers to clear. That targets the problem XRP was built to solve as a bridge currency. The World Bank puts the average cost of sending $200 abroad at 6.3%. Still, the two serve different customers. Stripe's card targets individuals and the businesses that issue cards, while XRP, with a market cap of about $83 billion, remains a niche tool for institutions making very large transfers. XRP faces bigger problems: Ripple's own cross-border payment options now list stablecoins and fiat currencies, not XRP. The XRP Ledger collected only $1.6 million in fees in the 30 days ended October 21.

Bloomberg
Oct 21st, 2026
Stripe nears lease for London office space owned by Blackstone

Stripe is close to signing a lease for space at a London office owned by Blackstone, as the fintech company expands rapidly.

Globes
Oct 20th, 2026
Payments giant Stripe to launch Israel operations.

Payments giant Stripe to launch Israel operations. 20 Oct, 2026 14:21 The international payments giant, whose services are currently not available in Israel, is seeking a manager to introduce and oversee operations in Israel. US-Irish payments giant Stripe is seeking a manager for its operations in Israel, listing an annual gross salary range of NIS 1.22 million to 1.84 million. According to the company's website, the Israel manager will be responsible for local market strategy, expanding the sales organization, and driving growth across a client base ranging from startups and small businesses to large enterprises. The job posting notes that Stripe views Israel as a strategically important market. As part of its efforts to deepen its presence in the country, the company is building out its local leadership team and the capabilities required to expand services for its clients and partners. The role is that of a General Manager for the Israeli market; responsibilities extend beyond sales to include coordination with the company's product, engineering, legal, finance, risk management, and compliance teams. Stripe provides financial infrastructure that enables businesses to accept payments and manage related business processes. According to the posting, the manager in Israel will be tasked with recruiting and leading sales personnel, increasing the adoption of the company's products, and cultivating relationships with the leadership teams of clients and partners. In addition to commercial responsibilities, the role involves engaging with financial institutions, fintech companies, regulators, and government bodies. Over NIS 100,000 per month The manager will be responsible for building the commercial and operational capabilities to support the company's long-term activity in Israel, as well as for representing the needs of the Israeli market to global teams. Minimum requirements include at least 15 years of experience in technology, payments, or financial services, at least ten of which must be in senior commercial management or general management roles. The company seeks candidates with experience managing significant operations in Israel, leading teams, and working within a regulated environment; professional proficiency in both Hebrew and English is also required. Experience in the payments sector and in establishing local operations for a global company is considered an advantage. The salary range stated in the job posting is NIS 1,223,500 to 1,835,300 per year - about NIS 102,000 to 153,000 per month. However, it is important to note that this should not be interpreted as a guaranteed base salary: Stripe clarifies that for sales-related roles, the published range reflects total compensation contingent upon meeting targets, comprising a base salary plus commissions or bonuses. The posting does not specify the breakdown of these components for the Israeli position. Furthermore, the company mentions the possibility of equity and additional benefits, depending on location and employment terms. This current recruitment drive serves as an indication of Stripe's intention to expand its operations in relation to the Israeli market. It is worth noting that, currently, Stripe's payment processing services are not yet available in Israel. Published by Globes, Israel business news - en.globes.co.il - on October 20, 2026. You May Like

StartupHub AI
Oct 18th, 2026
Stripe hides your card from agents, keeps approval.

Stripe hides your card from agents, keeps approval. Stripe's link-cli lets agents request one-time virtual cards and tokens, but every spend still needs a push approval and the MCP server stays loopback-only. Stripe published link-cli on GitHub to let AI agents spend on behalf of a Link wallet without storing real card details. The tool affects Link wallets and any checkout where an agent pastes credentials, and it requires explicit user approval for each purchase. An attacker would need local network access to abuse the local MCP server, not remote code execution. The CLI produces three credential types. A virtual card PAN works at any web checkout, not only Stripe merchants. A Link Pay Token works on supported Stripe payment surfaces via WebMCP. A Shared Payment Token works where sellers accept Machine Payment Protocols. The spend request lifecycle is gated by design. The user creates a request with merchant name, URL, context, amount and line items, then passes -request-approval to trigger a push notification in the Link app. Stripe says approval policies can pre-authorize autonomous spend, but the API returns an error when no policy is configured. That leaves most users in manual-approval mode. Credential exposure is contained but not eliminated. By default link-cli spend-request retrieve hides card data. Passing -include card shows number, CVC, expiry and billing address, so Stripe adds -output-file to write the full card to a 0600-permission file while stdout shows only brand, last4 and expiry. The local automation surface is narrow. link-cli can run as an MCP server with npx @stripe/link-cli -mcp or link-cli serve on 127.0.0.1:54321. The server exposes POST /mcp and skill discovery at /.well-known/skills and binds to loopback only. Stripe warns anyone who can reach the port can use the authenticated Link session, so -host 0.0.0.0 should run only on a trusted isolated network. Limits remain tight and geographic. Stripe says the wallet is only available to US and Canadian Link accounts as of this publication, with per-transaction, daily and 30-day limits returned in cents via user-info retrieve. Financial Insights, which can pull transactions and balances from 12,000+ US institutions via Financial Connections, needs extra scopes like read_link_transactions and read_balances beyond userinfo:read. Identity commands also carry a version gate not detailed in the README: they require Link Agent Wallet v0.27.0 or later and remain excluded from MCP even though they appear in -help, per GitHub. Stripe points developers to link.com/agents for onboarding. (C) 2026 StartupHub.ai. All rights reserved. You may not republish this article in full without a license. Search engines and AI research tools may crawl and summarize for reference. Bulk reproduction or model training requires a license. See our terms. The videos behind the news, one flip at a time. The feed mixes the videos from our articles with startup demos and you flip through them like TV channels for free with no signup. Discussion. Join the conversation below Editor, StartupHub.ai Daniel Singer is the editor of StartupHub.ai, a technology expert and thought leader on AI and its applications across sectors, from fintech and healthcare to developer tooling and consumer software. He writes and tests the tools covered here thoroughly and regularly, and built StartupHub.ai to give founders, operators and buyers a clearer read on what they are actually being sold.

The Coin Rise
Oct 18th, 2026
Stablecoin supply flattens while payment volume jumps 45% to $482B.

Stablecoin supply flattens while payment volume jumps 45% to $482B. October 18, 2026 Visa, Mastercard and Stripe are building new rails linking stablecoins to traditional bank accounts, even as token issuance plateaus. Stablecoin supply growth has stalled, according to data reported by CoinDesk and CryptoBriefing. Yet payment volume using stablecoins rose sharply over the same period, climbing 45% to roughly $482 billion. The gap between flat issuance and surging usage suggests stablecoins are being used more actively rather than simply held or minted in larger quantities. Stablecoin supply refers to the total value of tokens like USDT and USDC in circulation. Payment volume measures how much of that supply actually moves through transactions. A rising payment figure alongside flat supply implies existing tokens are changing hands more frequently. That pattern points toward stablecoins functioning less as a store of value and more as a transaction tool. Visa, Mastercard and Stripe are named in the reporting as key players building connections between stablecoin networks and traditional cash systems. These companies operate the infrastructure that banks, merchants and card networks rely on worldwide. Their involvement signals that stablecoins are moving closer to mainstream payment rails rather than remaining confined to crypto exchanges and wallets. The interest from established payments firms reflects a broader shift in how the industry views stablecoins. For years, stablecoins served mainly as a bridge between fiat currency and crypto trading. Increasingly, they are being positioned as a settlement tool for cross-border payments, merchant transactions and corporate treasury operations. Connecting crypto rails to cash accounts lowers the friction of converting between the two. The stalled supply figure does not necessarily indicate declining demand for stablecoins overall. It may instead reflect market conditions, regulatory uncertainty in certain jurisdictions, or a maturing issuance cycle after a period of rapid growth. Supply and usage do not always move in tandem, and analysts often watch both metrics together to gauge the health of the stablecoin sector. The involvement of major card networks and payment processors also carries implications for how stablecoins are regulated and monitored. Visa and Mastercard operate under extensive compliance frameworks in most countries. Their participation could bring stablecoin transactions under closer scrutiny from banking regulators, even as it expands access for everyday users and merchants. Market impact. A 45% jump in payment volume, even without new supply growth, suggests stablecoins are becoming more embedded in everyday commerce rather than just crypto trading. If Visa, Mastercard and Stripe continue building infrastructure that links stablecoins to bank accounts, merchants and consumers may gain easier ways to send and receive stablecoin payments without directly interacting with crypto exchanges. This could increase transaction activity for major stablecoin issuers even if total circulating supply remains steady. It may also accelerate competition among payment processors seeking to offer stablecoin settlement as a service, potentially influencing how banks and fintech firms price cross-border transfers going forward. The flattening of stablecoin supply alongside a sharp rise in payment volume illustrates a shift toward utility over accumulation. As Visa, Mastercard and Stripe deepen their involvement, stablecoins appear to be moving further into mainstream payment infrastructure. Frequently asked questions. What does it mean that stablecoin supply has stalled? It means the total value of stablecoins in circulation has stopped growing, remaining roughly flat rather than increasing as it has in prior periods. Why did payment volume rise even though supply did not? Existing stablecoins appear to be changing hands more frequently, meaning the same supply is being used for a larger number of transactions. How are Visa, Mastercard and Stripe involved in stablecoins? According to the reporting, these companies are building connections that let stablecoin value move more easily between crypto networks and traditional cash accounts, such as bank accounts and cards. Does this change affect ordinary stablecoin holders? The reporting does not detail specific product changes for individual users, but expanded payment infrastructure could eventually make it easier to spend or receive stablecoins through familiar payment tools.