Program Administrator - Student Advocacy

Position Summary

The Student Advocacy Program Administrator is an integral member of the Office of Student Advocacy, providing front-line support to students navigating personal, medical, academic, and engagement-related challenges. The Program Administrator helps ensure students receive timely, informed, and compassionate support that promotes student success, academic continuity, and overall well-being. The Administrator serves as a key point of contact for students seeking guidance on absences, accommodations, and university resources, and collaborates closely with faculty to coordinate short-term academic support. The role manages essential departmental communication by monitoring the shared Student Advocacy inbox, triaging concerns, and escalating complex or sensitive cases to the Assistant Director as appropriate. The Program Administrator plays a significant role in planning and implementing departmental and school-wide initiatives. This includes undergraduate and graduate orientation, transitional programming, commencement activities, and student engagement events. Responsible for designing and facilitating at least one wellness, sexual health, or self-efficacy program each semester and maintains a strong working knowledge of key campus resources, including the NYU Student Health Center, Bias Response Line, Title IX Office, and the Office of Conduct and Community Standards to effectively guide and refer students.

Qualifications

Required Education:Bachelor's Degree in a related areaPreferred Education:Master's Degree in Education, Administration, or related fields.Required Experience:2+ years professional experience in academic setting; experience working in student affairs, counseling, supervision or public healthRequired Skills, Knowledge and Abilities:Demonstrated skills in spreadsheet applications; strong written and verbal communication; and experience working directly with students, with a demonstrated commitment and sensitivity to belonging and inclusion. Proven ability to maintain confidentiality, exercise discretion, and uphold a high level of attention to detail. The ideal candidate will possess knowledge of psychosocial issues and the unique challenges experienced by STEM/Engineering students, as well as an understanding the barriers faced by underrepresented groups in these settings. Strong organizational and project-management skills are essential, along with the interpersonal capacity to develop and sustain effective relationships that support departmental and institutional goals. Candidates should demonstrate the ability to multitask and manage competing priorities in a fast-paced environment. Additional required competencies include cultural humility; an understanding of critical issues facing underrepresented and marginalized populations and systems of power, privilege, and oppression; the ability to work proactively and independently on projects; strong writing and communication skills; and a clear commitment to student advocacy. Demonstrated success working autonomously as well as collaboratively is essential.Preferred Skills, Knowledge and Abilities:A strong foundational knowledge of historically excluded populations/communities and issues. Experience with project management and event planning. Strong organizational skills and attention to detail. A commitment to and experience with social justice and diversity education. Facilitation experience for both small and large group discussions. Ability to proactively identify, communicate and resolve problems. Demonstrated proficiency with Microsoft Office (Excel, Word, and PowerPoint) and Google Workspace (Gmail, Docs, Sheets, and Drive) is required. The successful candidate must be comfortable using technology to manage shared resources, maintain accurate records, generate reports, and efficiently organize and prioritize work across multiple systems.

Must be well versed in quality data collection to ensure adequacy, accuracy and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. This position requires the ability to thrive in a high volume, fast paced environment where priorities may shift throughout the day. The successful candidate will demonstrate initiative, responsiveness, sound judgment, and the ability to independently prioritize and manage multiple responsibilities while maintaining exceptional attention to detail, accuracy, and a high standard of service. Strong time management skills are essential, as is the ability to respond promptly to urgent student needs, adapt to changing circumstances, and recognize when to seek guidance on complex or sensitive matters.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000 to USD $84,700. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.