Product Operations Manager

About The Role

We are looking for a strategic, analytical, and execution-driven Product Operations Manager to lead the team responsible for optimizing the Careem Quik in-app shopping experience.

Sitting within the Merchandising function, this role bridges the gap between Product, Engineering, and Commercial teams, ensuring seamless execution, continuous product improvement, and strong in-app performance.

You will lead a team of Product Operations Specialists while driving initiatives to improve customer engagement, conversion, operational efficiency, and product innovation.

What You'll Do

1. Drive In-App Performance & Optimization

• Own and optimize key in-app engagement and conversion metrics, including CTR, Add-to-Basket Rate, and conversion.
• Analyze customer behavior and user funnel to identify opportunities to improve product discovery, engagement, and conversion.
• Drive continuous improvements through data-driven insights, A/B testing, and experimentation.

1. Partner with Product on Roadmap & Feature Launches

• Act as the key operational partner to Product and Engineering, translating business needs into product requirements and enhancements.
• Contribute to product roadmap planning and prioritization, ensuring alignment with commercial objectives and customer needs.
• Own business-side testing, launch readiness, rollout execution, and post-launch performance monitoring for new features.
• Establish feedback loops to identify product gaps, resolve issues, and continuously improve the customer experience.

1. Lead Operational Excellence & Process Improvement

• Identify and implement opportunities to streamline workflows, automate repetitive tasks, and improve execution efficiency.
• Develop scalable processes, quality assurance frameworks, and operational standards to ensure consistent execution.
• Proactively resolve operational bottlenecks and drive improvements in internal tools and systems.

1. Champion AI & Innovation

• Lead AI adoption within Merchandising, identifying opportunities to enhance productivity, analytics, and operational efficiency.
• Implement AI-powered tools and automation across day-to-day workflows.
• Foster a culture of innovation, experimentation, and continuous improvement.

1. Lead Team & Cross-Functional Execution

• Manage, mentor, and develop a high-performing Product Operations team, driving accountability and operational excellence.
• Oversee day-to-day execution, ensuring accuracy, efficiency, and timely delivery.
• Collaborate closely with Product, Engineering, Data, and Commercial teams to drive cross-functional initiatives.
• Communicate performance insights, operational priorities, and project progress to stakeholders and leadership.

What You'll Need

• Experience: 5+ years in Product Operations, E-commerce, Growth, or related roles, preferably within quick commerce, e-commerce, or marketplace businesses.
• Leadership: 1–2+ years of people management experience, with a proven ability to build and develop high-performing teams.
• Product Collaboration: Experience partnering with Product and Engineering teams on feature development, testing, launches, and product improvements.
• Analytical Skills: Strong analytical and problem-solving capabilities, with experience in funnel analysis, conversion optimization, and A/B testing.
• Technical Skills: SQL proficiency is essential, alongside experience with BI tools (Tableau, Power BI, Looker) and project management tools (Jira, Trello).
• AI & Automation: Hands-on experience or strong interest in leveraging AI and automation to improve processes, productivity, and decision-making.
• Stakeholder Management: Excellent communication, project management, and cross-functional collaboration skills.
• Mindset: Highly organized, proactive, customer-centric, and comfortable managing ambiguity in a fast-paced environment.
• Education: Bachelor's degree in Business, Engineering, Computer Science, or a related field preferred.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.