Rag & Bone

Direct-to-consumer fashion brand with styling

Head of Cloud Platforms & Security

IT OperationsConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$220k

About the Job

Requirements

At least 10 years of experience in IT infrastructure, cloud, and security leadership roles.
Experience managing enterprise-scale cloud environments; Azure is preferred.
Strong background in networking and distributed retail environments.
Deep expertise in IT operations, incident management, and reliability engineering.
Experience managing third-party vendors and managed services at scale.

Responsibilities

Own end-to-end availability and performance of business-critical systems, including point-of-sale, e-commerce, enterprise resource planning, integrations, and networks.
Define and enforce service-level objectives and service-level agreements for uptime, latency, and incident response.
Lead the design and implementation of resilient architectures, including failover, redundancy, and disaster recovery.
Establish proactive monitoring, observability, and incident management practices.
Own and evolve the Azure-first cloud strategy to ensure scalability, cost optimization, and security.
Drive adoption of platform engineering principles, including self-service infrastructure and standardized environments.
Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
Continuously optimize cloud spend against performance.
Ensure reliable, secure, high-performance connectivity across retail stores, offices, and distribution environments.
Own vendor relationships for internet service providers, software-defined wide area networks, and network services.
Minimize downtime through redundant connectivity and intelligent failover strategies.
Deliver a consistent in-store experience supporting point-of-sale, clienteling, and omnichannel services.
Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
Ensure compliance with audit requirements and data protection standards.
Drive continuous improvement in threat detection, response, and employee security awareness.
Partner with leadership to manage risk posture and incident readiness.
Oversee IT operations, including service desk, infrastructure support, and managed services.
Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
Establish clear key performance indicators and service-level agreements across external providers.
Drive a culture of operational excellence and continuous improvement.
Own the end-user technology experience across corporate and retail environments.
Improve customer satisfaction, ticket resolution times, and service-level agreement compliance.
Deliver modern, frictionless tools and support aligned with a digital-first workplace.
Elevate IT from a support function to a product-oriented service organization.
Lead adoption of AI and automation across IT operations, including AIOps, self-healing systems, and intelligent support.
Reduce manual effort through automated provisioning and deployments, intelligent incident management, and AI-powered service desk capabilities.
Build a scalable operating model that supports growth without linear cost increases.
Stay current with emerging technologies to continuously evolve the platform.
Build high-performing teams aligned with future-ready capabilities.

Desired Qualifications

Experience in retail, fashion, or omnichannel environments.
Exposure to modern composable architectures and Data Hub concepts.
Familiarity with AI-driven IT operations (AIOps) and automation platforms.
Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security.

Role Overview

The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.
This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.
The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

Key Responsibilities
Platform Reliability & Resilience

Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
Define and enforce SLOs/SLAs for uptime, latency, and incident response.
Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).
Establish proactive monitoring, observability, and incident management practices.

Cloud & Infrastructure Strategy

Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).
Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
Continuously optimize cloud spend vs performance.

Network & Store Connectivity

Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
Own vendor relationships for ISP, SD-WAN, and network services.
Minimize downtime through redundant connectivity and intelligent failover strategies.
Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.

Security & Risk Management

Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
Ensure compliance with audit requirements, and data protection standards.
Drive continuous improvement in threat detection, response, and employee security awareness.
Partner with leadership to manage risk posture and incident readiness.

IT Operations & Vendor Management

Oversee IT operations including service desk, infrastructure support, and managed services.
Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
Establish clear KPIs and SLAs across all external providers.
Drive a culture of operational excellence and continuous improvement.

Employee Experience & Support Excellence

Own the end-user technology experience across corporate and retail.
Drive improvements in:
- CSAT (Customer Satisfaction)
- Ticket resolution times and SLA compliance
Deliver modern, frictionless tools and support aligned with a digital-first workplace.
Elevate IT from a support function to a product-oriented service organization.

AI, Automation & Future-Ready Operations

Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).
Reduce manual effort through:
- Automated provisioning and deployments
- Intelligent incident management
- AI-powered service desk capabilities
Build a scalable operating model that supports growth without linear cost increases.
Stay at the forefront of emerging technologies to continuously evolve the platform.

Key Success Metrics

System Availability / Uptime (%)
Mean Time to Detect (MTTD) & Resolve (MTTR)
Store connectivity uptime
CSAT (Employee Experience)
Ticket SLA compliance
Cloud cost efficiency (cost vs usage)
Security posture & audit outcomes
Automation rate / reduction in manual operations

Qualifications & Experience
Required

10–15+ years in IT infrastructure, cloud, and security leadership roles
Proven experience managing enterprise-scale cloud environments (Azure preferred)
Strong background in networking and distributed retail environments
Deep expertise in IT operations, incident management, and reliability engineering
Experience managing third-party vendors and managed services at scale

Preferred

Experience in retail, fashion, or omnichannel environments
Exposure to modern composable architectures and Data Hub concepts
Familiarity with AI-driven IT operations (AIOps) and automation platforms
Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security

Leadership Profile

Operates with a product mindset, not just service delivery
Balances operational discipline with innovation
Data-driven decision maker with strong execution rigor
Communicates effectively with executive leadership and business stakeholders
Builds high-performing teams aligned with future-ready capabilities

Why This Role Matters
This role is critical to enabling rag & bone’s transformation into a data- and AI-led organization. By building a resilient, secure, and intelligent platform foundation, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.

Benefits

Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k

Our in office policy is in office, 4 days a week with 1 remote.
Salary: The target salary for this role is $220,000 based on candidates’ experience and expectations.

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About the Company

Rag & Bone

Direct-to-consumer fashion brand with styling

Rag & Bone is a contemporary fashion brand that creates clothing, shoes, and accessories for men and women. It sells directly to customers through its website and physical stores, and also offers personalized styling by pairing shoppers with expert stylists to curate outfits. The company backs its products with a satisfaction guarantee and provides electronic gift cards as an additional revenue stream. Products are designed and crafted with a focus on urban style, quality, and durability, and are sold globally to customers who value authenticity and thoughtful design. Rag & Bone differentiates itself through its emphasis on craftsmanship, sustainable and ethical practices, and a direct-to-consumer shopping experience that includes tailored styling. The company’s goal is to deliver well-made, stylish apparel with integrity while building a loyal, globally-minded customer base.

Company size: 501-1,000
Company stage: Acquired
Total funding: $56.5M
Headquarters: New York City, New York
Founded: 2002

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