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Emerging Travel Group

Global travel technology platform for bookings

Integration Support Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in GeorgiaNo salary listedRemote

About the Job

Requirements

  • Experience working with logs and troubleshooting technical issues.
  • Experience working with monitoring systems.
  • Understanding of application programming interface principles and how APIs work.
  • Experience using Postman.
  • Ability to read and write technical documentation.
  • Ability to communicate verbally and in writing with English-speaking vendors.
  • English proficiency at Upper-Intermediate (B2) level or higher.

Responsibilities

  • Support client integrations and help resolve technical issues.
  • Communicate with vendors to investigate and resolve integration-related issues.
  • Create and manage technical tasks for developers.
  • Write and maintain technical documentation.
  • Ensure the Altbook feature runs smoothly and performs well by monitoring booking success rates, identifying supplier issues, and working with suppliers to resolve technical problems and restore access when needed.

Desired Qualifications

  • Experience in technical support within the travel technology industry.

About the Company

Emerging Travel Group

Global travel technology platform for bookings

Emerging Travel Group is a global travel technology company that builds online booking platforms for individuals, travel agents, and corporate clients. Its main product, RateHawk, lets users search and book hotels, flights, transfers, car rentals, and related services, with the company earning commissions and service fees from bookings. The platform connects travelers with suppliers and hoteliers, who can list their accommodations to gain visibility and reach a larger audience. The company differentiates itself through its large global footprint (operations in over 220 source markets) and its large corporate client base (more than 4,000 companies), as well as offering a broad range of travel services under its brands. The goal is to simplify and improve the travel industry—making travel easier and more rewarding for professionals while broadening access for individual travelers.

Company size
1,001-5,000
Company stage
Series F
Total funding
$78.8M
Headquarters
Wilmington, DE
Founded
2010

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