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Franciscan Ministries

Catholic senior living and care

Information Technology Service Desk Analyst 1

Full-TimeDeadline 10/9/27
$27 - $29/hr
Mid
Bachelor's, Master's, Associate's
Lemont, IL, USA
In PersonLimited travel to other communities is required.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Proven experience working in a help desk or technical support role.
  • Knowledge of the Windows operating system.
  • Experience troubleshooting hardware and software issues.
  • Familiarity with network concepts, protocols, and security.
  • Experience with Outlook, Active Directory, Windows Server, Microsoft Office Suite, DNS, DHCP, basic local area networks, ConnectWise ticketing system, and remote support tools is preferred.
  • An associate degree or higher in an information technology-related discipline is preferred; experience is acceptable in lieu of certifications or degrees.
  • One or more years of experience is preferred.
  • Ability to support security camera systems and phone systems.
  • Ability to work independently and prioritize tasks effectively.
  • Excellent communication and customer service skills.
Responsibilities
  • Provide technical support and assistance to Sisters and associates in person, by phone, or by email.
  • Troubleshoot and resolve hardware and software issues involving desktops, laptops, printers, thin clients, and mobile devices.
  • Install, configure, and maintain software applications and operating systems.
  • Provide support for audiovisual equipment and conferencing systems.
  • Perform system administration functions, including adding, changing, and deleting user accounts, permissions, and access rights.
  • Collaborate with Franciscan IT team members to escalate and resolve complex technical issues.
  • Travel to other communities as needed to support IT initiatives and infrastructure maintenance.
  • Document and track IT support requests and resolutions using a ticketing system.
  • Provide training and guidance to associates on IT-related topics.
  • Maintain knowledge of current IT trends and technologies.
  • Assist with IT projects and initiatives as assigned.
  • Comply with all policies and procedures, including updates.
  • Perform other duties as assigned.
Desired Qualifications
  • Experience with Outlook, Active Directory, Windows Server, Microsoft Office Suite, DNS, DHCP, basic local area networks, ConnectWise ticketing system, and remote support tools.
  • An associate degree or higher in an information technology-related discipline is preferred.
  • One or more years of experience is preferred.

About the company

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Franciscan Ministries

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Website

Franciscan Ministries is a nonprofit Catholic organization that runs senior living communities and care services for older adults and their families. Sponsored by the Franciscan Sisters of Chicago, its communities combine independent and assisted living with memory care, skilled nursing and rehabilitation, with services varying by campus. Its work also includes home and community-based care, a domestic violence shelter and educational support through the Madonna Foundation. Franciscan Advisory Services is its consulting and management division for other senior living organizations. The ministry traces its roots to 1894 and is headquartered in Lemont, Illinois.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Lemont, IL

Founded

1894

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