Senior Manager, Digital Commerce & Experience

WHO YOU’LL WORK WITH

The role of Snr. Manager – Digital Commerce & Experience reports into the Director, Nike Direct Digital Commerce (NDDC), Pacific. In this role, you will lead the Digital Commerce and Experience team of 6 and collaborate with multiple cross-functional teams. The key teams to partner with will be Merchandising, Planning, Digital Marketing, Digital Operations, Finance and SNKRS. Establishing strong relationships with these cross-functional teams will be critical for success in this role.

WHO WE ARE LOOKING FOR

We’re looking for an experienced digital leader – a self-starter that can pursue business opportunities, commercial outcomes, and proactively lead a sports-led offense to grow the Nike Direct Digital Commerce (NDDC) business.

The role is responsible for performance of eCommerce channels, Nike.com and Nike App, reading the business and driving trade actions with urgency.

The candidate needs to effectively communicate results and insights to different levels of the organization. Forging strong partnerships will be a critical skillset, as well as being able to lead through influence in a highly matrixed organisation. Equally, leading and coaching a high-performing team of digital commerce practitioners is integral to the role.

• Minimum 7+ years of directly relevant experience in the following functions: digital commerce / trading, digital marketing, digital products & experiences.
• Experience with digital or physical retail, and/or digital platforms and understanding market dynamics and bringing creative/disruptive growth ideas are highly preferred.
• Experience and understanding of e-commerce, app and financial KPIs is key.
• Strong ability to develop high profile, influential and collaborative relationships across teams, functions, and layers to drive results, preferably in a matrixed environment.
• Experience working across a global, matrix organization will be highly regarded.
• Demonstrated ability to analyse and synthesize data and act against business results, trends, and opportunities.

WHAT YOU’LL WORK ON

This is a 12-month fixed term contract opportunity. As a senior leader within the Pacific NDDC team, the business team is charged with delivering annual business budget – driving demand by obsessing consumer journeys and driving a commercial proposition that connects with consumers and members in engaging and compelling ways. 

In this role you will –

• Define the long-range growth strategy for Nike Digital Commerce, including identifying and prioritising future growth levers, investment opportunities and capability needs.
• Develop pre-season game plans with cross-functional team, to ensure premium execution of product priorities, sport/brand/retail moments and membership value.
• Translate business objectives into clear commercial and operational roadmaps for Nike.com and NikeApp.
• Ensure accuracy of monthly demand forecasts, underpinned by robust digital KPI projections and balancing sales, conversion, customer experience and profitability.
• Lead weekly trade, reading and reacting to sales trends (by sport, franchise, division), using all available levers to optimise performance.
• Partner with planning, both upstream to input on assortment buying decisions, and day-to-day for product management on our digital platforms.
• Elevate the digital consumer journeys by optimizing online navigation, merchandising, search, funnel analysis, grounded in data-driven insights.
• Build, coach and inspire a high-performing team of digital commerce practitioners, creating a culture of excellence, collaboration and continuous improvement.