I

Inter Carreiras

Digital bank and multi-vertical Super App

Tech Assistant CX Intern

Data Analysis +1Posted on Nov 10
InternshipBelo Horizonte, State of Minas Gerais, BrazilNo salary listedIn-person

About the Job

Requirements

  • Currently pursuing an undergraduate degree in engineering, computing, business, technology, or a related area.
  • Have interest in data and artificial intelligence, with analytical and critical thinking to understand needs, interpret data, and critically assess findings.
  • Have applied knowledge of data analysis and preparation.
  • Have basic or intermediate SQL knowledge.
  • Have analytical ability, curiosity, and interest in investigating problems through to their root cause.
  • Communicate analysis clearly by turning complex findings into simple, actionable explanations.
  • Handle customer data with care, maintaining quality, privacy, security, and responsible use.

Responsibilities

  • Monitor performance indicators for voice, chat, and WhatsApp support channels, including volume, wait times, service level, transfers, repeat contacts, resolution rate, productivity, and overflow, supporting forecasting and anomaly detection models.
  • Track service-level agreement delivery in real time and send reports on contact reasons, wait and handling times, and PCA to operations management.
  • Develop interactive dashboards and customized reports that enable rapid and efficient actionable insights.
  • Work with conversation, evaluation, ticket, and Customer Experience indicator data.
  • Identify trends, causes, sentiment, and emerging themes to inform team actions.
  • Analyze interactions between agents and virtual assistants to identify opportunities to improve performance indicators.
  • Support connection testing and validation for customer service channels.
  • Apply programming and artificial intelligence to accelerate analysis, integrate data from different sources, and develop customized, automated, and predictive solutions that improve innovation and operational efficiency.

Desired Qualifications

  • Knowledge of planning and management information systems (MIS).
  • Familiarity with development tools such as Cursor.
  • Understanding of statistics, machine learning, and model evaluation.
  • Familiarity with dashboards and data visualization tools such as Tableau and/or New Relic.
  • Academic experience with artificial intelligence and data projects, junior companies, internships, or extracurricular projects.

About the Company

Inter Carreiras

Digital bank and multi-vertical Super App

Inter Carreiras oversees Banco Inter, a digital bank that runs a single Super App uniting seven services. The app provides digital banking, zero-fee investing from $5, credit, insurance brokerage, cross-border payments to 60+ countries, an Inter Shop marketplace with cashback, and a loyalty program for over 40 million customers in the Americas. Revenue comes from loan interest, merchant fees, asset management, insurance premiums, and marketplace commissions, and the platform supports US mortgage financing. Its strength is a tightly integrated, multi-vertical ecosystem in one app, plus broad cross-border capabilities and a blended monetization model; the goal is to scale this all-in-one platform across the Americas and grow in the US market.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Brazil
Founded
1994

Recently Posted Jobs

Explore more opportunities at Inter Carreiras

See more jobs