Retail Sales Associate

Retail Sales Associate – Balsam Hill Studio (Whalers Village, Maui)

$19–$23/hr | Full-Time | Beachfront Retail in Kaʻanapali

Looking for a fun, people-first retail role in one of Maui’s most iconic shopping destinations?

Join Balsam Hill Studio at Whalers Village—where we help visitors take home meaningful memories of their time in Hawaiʻi through beautifully crafted, locally inspired holiday décor.

Why This Job is Different

This isn’t typical retail.

You’ll work in a high-energy, tourism-driven environment where every day you meet people from around the world—and help them celebrate special moments.

• Steps from the beach (Kaʻanapali)
• Unique, Hawaii-inspired products (not big-box retail)
• Supportive, team-first culture
• Employee discounts and a fun seasonal atmosphere

What You’ll Do

• Create memorable customer experiences for visitors and locals 
• Help guests find meaningful keepsakes from their Maui trip
• Support merchandising, restocking, and store presentation
• Contribute to a positive, team-oriented store environment
• Assist with opening/closing and daily operations 

What We’re Looking For

• Retail or customer service experience (preferred)
• Friendly, outgoing personality—you enjoy talking to people
• Comfortable in a fast-paced, tourism-driven environment
• Reliable and flexible (weekends/holidays included)
• Basic tech comfort (iPad, POS systems)

Why People Love This Role

• Meet travelers from all over the world 
• Work in a beautiful, upbeat setting
• Be part of a brand focused on creating joy and meaningful moments 

Pay & Details

• $19–$23/hour 
• Full-time (approximately 40 hours/week)
• On-site role at Whalers Village, Lahaina 

About Balsam Hill Studio

Balsam Hill Studio reimagines souvenir shopping—offering premium, locally inspired ornaments that help travelers remember their Maui experience for years to come.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, Redwood City, Dublin, Mexico, Canada, China, and the Philippines.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. The Balsam Hill Studio retail store at Whalers Village in Lahaina, HI will feature unique, handcrafted ornaments specific to Hawaii. Presenting tourists with beautiful, curated options for mementos to remind them of their extraordinary adventures every holiday season for years to come.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill: balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

The pay rate for this position is: $19.00-23.00 per hour.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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