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Channel Talk

AI-powered customer messaging and CRM platform

Forward Deployed Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeTokyo, Japan¥8M - ¥14M /yrHybrid

About the Job

Requirements

  • Experience supporting enterprise customers in the SaaS or IT industry, such as in presales, solution engineering, technical consulting, or customer success management.
  • Experience structuring customer challenges and proposing solutions from a technical perspective.
  • Basic understanding of APIs and system integrations.
  • Experience driving projects while engaging internal and external stakeholders.
  • Strong communication and facilitation skills.

Responsibilities

  • Drive technical implementation and deployment support for enterprise customers.
  • Design AI usage and CRM operations to fit customer workflows.
  • Support API, webhook, and external system integrations.
  • Design and drive proof-of-concept initiatives.
  • Organize and structure customer challenges and propose technical solutions.
  • Share customer feedback with the product and engineering teams.
  • Collaborate cross-functionally with sales, customer success management, product, and engineering.
  • Support AI-native operational improvements and operations design.
  • Advise and support enterprise deals on technical and security considerations, covering legacy systems through modern SaaS.

Desired Qualifications

  • Experience supporting the implementation and deployment of enterprise SaaS.
  • Experience using SQL, Python, or APIs.
  • Understanding of CRM, customer experience, or AI.
  • Experience using AI tools such as ChatGPT or Claude in work.
  • Experience contributing to product feedback or product improvement.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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