Customer Service Representative - LNP Specialist

8x8 earns four Stevie Awards in The 2026 International Business Awards. September 24, 2026 Gold Stevie Win for Technology Team of the Year Joins Three Individual Leadership Honors CAMPBELL, Calif.-(BUSINESS WIRE)-Sep. 24, 2026- 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has been named the winner of four Stevie(R) Awards in The 23rd Annual International Business Awards(R), including a Gold Stevie for Technology Team of the Year and three Silver awards recognizing customer service and technology leadership. The International Business Awards are the world's premier business awards program. All individuals and organizations worldwide - public and private, for-profit and non-profit, large and small - are eligible to submit nominations. The 2026 IBAs received entries from organizations in 82 nations and territories. Stevie Award nominations were evaluated by more than 200 business professionals worldwide serving as judges on 9 specialized committees. Stevie Award winners were determined based on judges' average scores during the independent judging process in June and July. Awards include: Silver Stevie Award: Chuck Emmette, Global Vice President of Professional Services Business Technology Executive of the Year - Silver Stevie Award: Tim Volking, Vice President of Technical Services and Support Communication Technology Executive of the Year - Silver Stevie Award: Tim Volking, Vice President of Technical Services and Support According to the judges, "8x8's Professional Services team presents an outstanding example of customer service excellence through a people-centered approach that combines consulting, implementation, managed services, AI optimization, and long-term customer success." "Chuck and Tim have built teams with deep technical expertise and a clear understanding of what customers need from us," said Walter Weisner, Chief Customer Officer at 8x8, Inc. "The Gold Stevie for our Professional Services Team reflects the work that team does every day to help customers successfully deploy and get more from 8x8. These awards recognize our commitment to turning technology into meaningful results for the organizations we serve around the world." "The 2026 International Business Awards winners represent the very best in business achievement from organizations of all sizes and across virtually every industry," said Stevie Awards President Maggie Miller. "This year's winners have demonstrated exceptional innovation, leadership, resilience, and results in a highly competitive global field. We congratulate every Stevie Award winner and look forward to celebrating their achievements together in Paris on October 28." Details about The International Business Awards and the lists of Stevie Award winners are available at http://IBA.Stevieawards.com About 8x8, Inc. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience - combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8(R) Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook. About the Stevie(R) Awards Founded in 2002, the Stevie Awards are widely recognized as the world's premier business awards programs, honoring outstanding achievements in the workplace worldwide. The name "Stevie" is derived from the Greek name Stephanos, meaning "crowned." The Stevie Awards include nine international business awards programs: Each year, the Stevie Awards receive more than 12,000 nominations from organizations in more than 70 nations and territories, recognizing organizations of every size and the professionals behind their success. Learn more at www.StevieAwards.com. About 8x8, Inc. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience - combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8 Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook. 8x8, Inc. contacts: Investor Relations:

What Gartner's Magic Quadrant for UCaaS actually tells you about choosing a platform. TL;DR: The 2026 Gartner Magic Quadrant for UCaaS names Cisco, Microsoft, RingCentral and Zoom as Leaders, based on two measures, Ability to Execute and Completeness of Vision, not price, sector fit or implementation quality. Gartner itself says its research should not be used to select only the highest-rated vendors. For an IT Director shortlisting a UC platform, a Leader placement is a reasonable starting point, best combined with Critical Capabilities research, Peer Insights and direct reference checks with comparable firms before deciding. Zoom announced on 3 August that it had been named a Leader in the 2026 Gartner Magic Quadrant for Unified Communications as a Service, its seventh consecutive year in that spot. That announcement is only part of the picture. Gartner's full 2026 report also places Cisco, Microsoft and RingCentral as Leaders, positions 8x8, Dialpad and GoTo as Visionaries, and drops two vendors from the ranking entirely compared with 2025. What Gartner's 2026 UCaaS Magic Quadrant actually says. The 2026 Magic Quadrant for Unified Communications as a Service, published in late July, names four Leaders: Cisco (its eighth consecutive year in that quadrant), Microsoft (also its eighth), RingCentral and Zoom (its seventh). Three vendors, 8x8, Dialpad and GoTo, sit as Visionaries. Vonage and Wildix remain Niche Players. No vendor qualifies as a Challenger this year. Two vendors rated Niche Players in 2025, Google and Sangoma, do not appear in the 2026 report at all. Dropping off the chart entirely is arguably more informative than moving between quadrants, since Gartner only assesses vendors it judges relevant enough to the market to include. These are Gartner's classifications, not endorsements of one platform over another. A Visionary or Niche Player placement does not mean a platform is wrong for a given firm, and Gartner is explicit about that limit in its own research, covered below. Marlin works directly with four of the nine vendors named in this year's report: Zoom and Microsoft, both named Leaders, and 8x8 and GoTo, both named Visionaries. That spread is deliberate. Marlin's role is to help a firm choose and implement the platform that fits its estate, not to sell a single vendor's positioning. Gartner also flagged AI as this year's main competitive differentiator, since most established platforms already cover calling, messaging and meetings as baseline features. Marlin looked at what that AI difference actually looks like in practice for three of these vendors in AI Voice Features in Teams, Zoom and 8x8, comparing what ships free against what sits behind a premium tier. What "Ability to Execute" and "Completeness of Vision" actually measure. Every vendor on the chart is scored against two axes. Ability to Execute covers what a vendor delivers today: product quality, sales execution, financial viability and customer experience. Completeness of Vision covers where a vendor is heading: market understanding, product strategy, innovation and how well its roadmap anticipates where buyers will need to go next. Microsoft's 2026 placement illustrates the point well. Gartner positioned Microsoft highest on Ability to Execute and furthest on Completeness of Vision of any vendor in the report, the two extremes of both axes at once. A Leader placement means scoring highly on both. A Visionary has proven the vision but not yet the execution at the same scale. A Niche Player has found a smaller market it serves well rather than competing for the whole one, which can be the right fit for a firm with narrow, specific needs even though it carries a less prestigious label. What a Leader placement doesn't tell you. Gartner is explicit about the limits of its own research. Every Magic Quadrant carries the same disclaimer: the company "does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings." That research represents analyst opinion, not a statement of fact about which vendor suits a particular firm. The quadrant says nothing about price, since Gartner does not publish vendor pricing as part of the methodology. It says nothing about fit for a regulated UK professional services firm specifically, since the research covers a global market rather than a sector or region. And it says nothing about implementation quality, which depends on the partner delivering the rollout as much as the platform itself. The methodology has structural limits too. It is published once a year, so a placement can already be months out of date by the time a firm reads it. And because Ability to Execute rewards scale, revenue and existing market share, the framework tends to favour large, established vendors over smaller ones that might suit a specific firm's needs better. How to use it properly during a shortlist. Gartner's own guidance is to use the Magic Quadrant alongside other research: Critical Capabilities reports, which score vendors against specific use cases rather than the market as a whole, and Peer Insights, which gathers reviews from verified customers. Used together, these give a fuller picture than a single quadrant position. For a regulated professional services firm, the most useful step is one no analyst report can do: speaking directly with two or three comparable firms already running the platform under consideration, ideally in the same sector, and asking about the parts a vendor's own marketing will not mention, migration friction, support response times and how the platform handles compliance and data residency requirements. Operational fit should decide a shortlist, not quadrant position. A platform that solves a firm's specific problems is the better choice over one with a stronger quadrant placement that does not. Are you reviewing your UC platform? A Leader placement is a reasonable starting point for a shortlist, not a reason to skip the rest of the process. The vendors on this year's chart, several of which Marlin already works with across UK professional services clients, sit in different quadrants for defensible reasons. If your firm is reviewing its UC platform this year, get in touch to talk through a shortlist built on operational fit and direct reference checks, not just where a vendor lands on Gartner's chart. About Marlin Communications. Marlin Communications is committed to providing expert guidance on Zero Trust solutions. Marlin Communications is an independent, single-source provider of business communications & collaboration solutions including voice, data, mobile, video, network security and contact centre technology for businesses of 50 - 5,000 staff. Marlin Communications Ltd operate throughout the UK - with global reach - and its own, on-premises, 1,000 ft^2 Technology Suite at its Bath office, where Marlin Communications Ltd host regular events and showcase technology solutions for its clients. Contact Marlin Communications Ltd for your free comms audit or product demo. Marlin Communications is ISO 27001 certified by BSI under certificate number IS795313. Get the latest tech news & reviews - straight to your inbox. Sign up to receive exclusive business communications, tech content, new tech launches, tips, articles and more.