Retention Specialist
No salary listed
Mid
Bogotá, Bogota, Colombia
Hybrid
Sales & Account ManagementAccount Management
About the job
Requirements
- At least 3 years of experience in commercial roles involving customer retention or cross-selling.
- Experience managing high-volume portfolios, recovering outstanding accounts, and handling complaints and claims.
- Proficiency with G Suite, Salesforce CRM, Zoom, and Google Meet.
Responsibilities
- Negotiate terms and conditions with specialists to ensure their retention and maximize customer satisfaction.
- Communicate with doctors and specialists to understand their needs and concerns.
- Train healthcare specialists, including physicians and assistants, to use the platform through calls and video calls.
- Develop customized retention strategies and action plans for each account, analyzing qualitative and quantitative information about different profiles to maximize their potential and generate upgrades.
- Record all interaction information in the CRM in accordance with operational excellence requirements.
Desired Qualifications
- Experience in fintech or SaaS companies is valued.
About the company
Doctoralia Colombia runs a digital health marketplace and SaaS for clinics. Patients can search for healthcare professionals by location, insurance, language, and specialty, compare reviews, and book in-person or telemedicine appointments. Providers subscribe to tools that boost online visibility, manage bookings, send reminders, and automate administrative tasks to cut no-shows. As part of the DocPlanner Group, it taps into a global network of over 60,000 verified professionals to help patients access private care more easily.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bogotá, Colombia
Founded
N/A
Get referred to Doctoralia Colombia
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Simplify's Take
What believers are saying
- Doctoralia Colombia still posts active patient reviews and verified bookings in 2026.
- Capterra and GetApp show 4.7/5 ratings, supporting clinic retention and referrals.
- Doctoralia Solidaria expanded free teleconsultations after Colombia's earthquake, strengthening brand goodwill.
What critics are saying
- The Markup reported 2026 trackers shared Colombian appointment data with TikTok and LinkedIn.
- Privacy scrutiny can trigger Colombia, Brazil, and EU enforcement, weakening trust fast.
- Rising platform competition can commoditize bookings, pushing clinics toward cheaper channels by 2027.
What makes Doctoralia Colombia unique
- Doctoralia Colombia links patients to 60,000 verified providers and direct online booking.
- DocPlanner's 13-country network gives Doctoralia cross-border product, data, and sales leverage.
- Doctoralia Pro bundles scheduling, reminders, and reputation tools into one clinic workflow.
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Benefits
- Health Insurance
- Meal Benefits
- Hybrid Work Options
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Professional Development Budget
- Training Programs
- Wellness Program
- Gym Membership
- Mental Health Support
- Parental Leave