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Hadrian

Manufactures precision parts in automated factories

IT Site Lead

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeDallas, TX, USANo salary listed

About the Job

Requirements

  • Familiarity with networking fundamentals, including LAN/WAN, VLANs, firewall administration, and Wi-Fi.
  • Experience managing endpoints with Intune, Mosyle, or FleetDM.
  • Familiarity with Okta for identity and access management.
  • Ability to work independently and remain accountable without a local IT manager.
  • Ability to drive issues to resolution proactively.
  • Ability to operate as a remote extension of a distributed team.
  • Excellent communication and customer service skills.
  • Ability to maintain professionalism while working at a customer site.

Responsibilities

  • Own on-site IT support for facility employees and production staff.
  • Manage device lifecycle using Hadrian's asset management and mobile device management tools.
  • Manage the Jira Service Management ticket queue and drive issues to resolution.
  • Maintain local network and infrastructure health, escalating to central infrastructure teams as needed.
  • Serve as the on-call escalation point for on-site IT support needs.
  • Interface with Lockheed IT personnel and facility staff to maintain facility-related IT operations.
  • Support the IT buildout of the Lockheed facility with the Manager of IT Deployment, Factory Development, and central IT teams.
  • Coordinate with facilities and construction teams during construction to confirm electrical and low-voltage vendors are building infrastructure correctly, and provide regular status updates.
  • Manage logistics; receive, stage, and deploy infrastructure, endpoint hardware, and peripherals.
  • Enforce on-site security tooling and policies, including endpoint detection and response, mobile device management, and identity and access management.
  • Support CMMC Level 2 compliance requirements for controlled unclassified information handling at the facility.
  • Coordinate with central IT and information security on incidents, vulnerability remediation, and compliance reviews.
  • Manage local vendor relationships, hardware maintenance contracts, and internet service provider coordination.
  • Maintain an accurate asset inventory for on-site IT equipment and consumables.
  • Manage shipping and receiving of IT and infrastructure materials, including switches and wireless access points.
  • Support manufacturing technicians in using Hadrian’s proprietary AI platform Opus when the facility is fully operational.
  • Provide feedback from the factory floor to help refine and develop the platform.
  • Support other Hadrian employees through Jira Service Management and co-manage the company’s suite of software-as-a-service tools.

Desired Qualifications

  • Manufacturing or industrial environment experience.
  • Experience working with military departments or federal agencies.
  • CMMC, ITAR, and controlled unclassified information handling experience.

About the Company

Hadrian

Manufactures precision parts in automated factories

Hadrian manufactures precision components for aerospace and defense companies through automated factories. Customers buy parts from prototype through production, reserve dedicated manufacturing and inspection cells, or engage Hadrian to design and operate factories for their products. Its Opus platform interprets technical designs and coordinates manufacturing and inspection, combining software with factory equipment and trained operators. Production services run in Hadrian facilities or within customer facilities, depending on the engagement. Its Atlas service manages procurement from vetted suppliers, extending the offering to parts sourced outside its factories.

Company size
201-500
Company stage
Debt Financing
Total funding
$2.3B
Headquarters
Torrance, CA
Founded
2020

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