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Coupang

Sells goods online with its own overnight delivery

Rocket Delivery Catalog and Product Registration Training Operations Specialist - Supplier Onboarding Training

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Have 4–7 years of experience directly planning and operating training and onboarding programs and building operating systems in e-commerce or retail.
  • Have experience diagnosing business problems through quantitative data analysis and deriving operational strategies to address them.
  • Have led standard operating procedure and process-improvement projects that produced measurable metric improvements.
  • Have the ability to communicate effectively with diverse stakeholders and document information logically using tools such as Excel and PowerPoint.

Responsibilities

  • Define supplier operational problems using data and design the medium- and long-term direction of appropriate training programs.
  • Establish onboarding operations that can efficiently support a large number of suppliers in line with business growth.
  • Develop training plans and manage personnel to improve the capabilities of internal training staff.
  • Quantitatively analyze changes in supplier metrics before and after training to validate the training's tangible business contribution.
  • Establish key performance indicator criteria linked to improvements in major retail metrics and build a monitoring system.
  • Use data analysis results to identify and lead execution of improvements that make internal operating processes more efficient.
  • Diagnose and lead improvements to fundamental bottlenecks in related departments' processes that connect to training and onboarding.
  • Lead training-process automation using systems and improve operating methods to increase long-term efficiency.
  • Establish management standards to maintain consistent overall onboarding quality and proactively mitigate operational risks.

Desired Qualifications

  • Resolve ambiguity in a rapidly changing commerce environment, set priorities proactively, and respond with agility.
  • Learn unfamiliar or complex businesses quickly and propose concrete problem-solving ideas.
  • Present constructive disagreements based on data and logic, and responsibly execute decisions once made.

About the Company

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Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
2010

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