Lobby Ambassador

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lobby Ambassador, you’re not just ensuring a seamless guest experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

•    Exceptional interpersonal and communication skills in English & Chinese languages.
•    Confident, engaging, and naturally hospitable personality.
•    Strong knowledge of hotel operations, local attractions, and current promotions.
•    Impeccable grooming and professional appearance.

• Prior hospitality experience in a luxury hotel is a plus
   

Here's what you'll do during a typical day:

• Deliver a warm welcome: Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, promotions, and local area information to assist with guest inquiries
• Personalize Guest Experience: Communicate guest preferences, VIP movements, and special occasions to relevant department 
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications