Turndown Attendant

Mandarin Oriental, Boston is looking for a Part-time Turndown Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Housekeeping Department in Boston, Massachusetts, the Turndown Attendant is responsible for the overall cleanliness or all guestrooms that they are assigned to clean.

The Turndown Attendant reports to the Executive Housekeeper.

As Turndown Attendant, you will be responsible for the following duties:

• Place the finishing touches on our hotel rooms for a comfortable and restful evening.
• Turn down beds, draw curtains, and refresh towels, ensuring everything meets our high housekeeping standards of cleanliness and presentation.
• Vacuum carpet and dust furniture, surfaces, vents, and baseboards.
• Provide warm, professional service to guests, whether addressing their questions or handling special housekeeping requests.
• Report any defects in guest rooms and public areas, including damaged fixtures or furniture, for correction by the appropriate department.
• Other duties as assigned.

As a Turndown Attendant you will work evening shifts.

As Turndown Attendant, we expect from you: 

• Possess 1-2 years of experience in the Housekeeping department of a luxury hotel or residential property
• Reading, writing, and oral proficiency in the English language
• Ability to stand and walk for the majority of the shift
• Ability to regularly lift, push, and pull up to 50 pounds

Compensation

The hourly rate of pay for this position is $32.95.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits package
• Meals served while on duty
• Discounted colleague parking available
• Complimentary uniform laundering

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

We’re Fans. Are you?