Head of AI Adoption & Governance

About Us

Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust —  from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. 

We are hiring a Head of AI Adoption & Governance in our New York City office. 

About the Role:

You will be responsible for our internal AI rollout: what tools we use, who gets access to what data, and what use cases have the greatest impact on our business. You’ll partner with business leaders to provide options for their teams and support our platform leadership as they identify which AI platforms enable their teams to move quickly and efficiently. This is a strategy and judgment role, not a ticketing queue. In collaboration with Engineering, IT, Security and Legal,  you'll set the strategic direction and the guardrails for our team and handle provisioning, integrations, and day-to-day access along with more junior systems support. We take seriously the obligation to safeguard the data of our company and our clients. The right candidate will structure and oversee internal AI usage with that obligation as a guidepost. 

This role will report into our VP of Operations.

What You’ll Do:

Set the strategy

• Build the business case for AI: help leaders identify where AI meaningfully changes how we work, and where it's a distraction.
• Own the roadmap for internal AI adoption: which tools, for which teams, in which order, and why, based on business needs and client impact.
• In collaboration with Legal, translate the company’s risk posture into guardrails and organization-wide understanding that AI users can apply without limited oversight; report out to leadership on adoption, value delivered, and potential risks.

Implement the strategy

• Design pilot and full rollout plans for tooling that include measuring efficacy and ROI of each solution.
• Build and maintain a data classification scheme that AI users can follow that outlines what data can go into which tool, and what never leaves our environment.
• Ensure individual client contractual obligations are operationalized into our AI usage processes on behalf of our teams. 
• Protect client confidentiality by ensuring that AI use respects internal confidential data separation. 
• Define the incident path for potential AI-specific failures — data exposure through a prompt, an unreviewed output going to a client, a vendor breach.

Drive adoption

• Run pilots for defined AI use cases with clear success criteria, and stop usage that doesn't work or scale.
• Build enablement, including training, creation of prompt and use-case libraries, and identification of internal champions that help tools get used well rather than just provisioned.
• Partner closely with Security, Legal, IT, and Engineering leadership.

Experiences and Capabilities You Bring:

• 8+ years across some combination of technology risk, digital strategy, IT and systems implementation, enterprise transformation, or technical program management, including some experience in a regulated or high-confidentiality environment.
• Experience developing strategies on how to solve business problems with technology (AI), rolling out processes and implementing tooling with clear ROI
• Working fluency with privacy and data protection frameworks (GDPR, CCPA, SOC 2) sufficient to make decisions and know when to bring in counsel.
• Enough technical depth to engage with a vendor on critical topics including retention, model training, and access controls to secure satisfactory responses.
• Comfort owning ambiguous decisions and defending them to executives and clients.
• Experience in professional services, consulting, or another business built on client confidentiality.
• Prior work experience launching governance from scratch.
• Strong written and verbal communication skills. 
• Impeccable attention to detail and superior organizational skills.

This is a hybrid role. Work from home on Monday and Friday and in Applecart’s New York City office Tuesday through Thursday. 

Compensation:

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation.

The base salary range for this role is between $200,000-$250,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area.

A few facts about us:

• Applecart’s platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD. 
• Applecart is growing quickly — over the last 3 years, we’ve increased our bookings by 10X, grown our headcount by 4X, and we’re cashflow positive. 
• Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle’s online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party’s most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher.
• Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board. 
• Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Salary Band: 200000.0 - 250000.0 USD