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Butler Hospitality

Cloud kitchen F&B service for hotels

Trailer Shift Leader/Supervisor

Food & Beverage Operations ManagementUpdated on Nov 10
Full-timeMiami Beach, FL, USANo salary listedIn-person

About the Job

Requirements

  • Restaurant, bar, or hospitality experience is required.
  • Ability to work in the United States is required.
  • Professional oral and written communication skills are required.
  • Strong leadership, sound judgment, decision-making, problem-solving, and follow-up skills are required.
  • Must be able to stand for long periods.
  • A background check is required.

Responsibilities

  • Work alongside team members to take and fulfill orders, clean and maintain equipment and surroundings, and set up and break down operations.
  • Monitor team performance and directly supervise employees to ensure daily business operations are correct and safe.
  • Troubleshoot guest complaints, provide comps or incentives as needed, and record requests and feedback for the research and development team.
  • Oversee product quality by inspecting and receiving finished goods from the commissary kitchen, rejecting imperfect items, rotating stock using first-in, first-out procedures, and returning expired product to the commissary.
  • Complete accurate daily on-hand inventories of food items and non-perishable supplies to ensure needed items are available for guests, equipment, and facilities.
  • Train new team members one-on-one to ensure adherence to standards, recipes, and procedures.
  • Communicate regularly with the Beach Supervisor about team member performance, guest satisfaction or feedback, maintenance needs, and profitability measures.

Desired Qualifications

  • Shift leader or supervisor experience is preferred.

About the Company

Butler Hospitality

Cloud kitchen F&B service for hotels

Butler Hospitality ran cloud-kitchen delivery for hotels by taking over underused hotel kitchens and turning them into centralized production hubs that prepare and deliver meals to a network of partner hotels. For hotels with existing restaurants, it managed F&B operations; for limited-service hotels, it offered a virtual room service option with direct-to-room billing through hotel systems and delivery by Butler staff in about 30 minutes. Its strategy aimed to achieve economies of scale by pooling demand across properties and offering higher quality meals at lower costs, supported by a direct sales model sharing revenue with partner hotels. The company grew to serve hundreds of hotels in multiple cities, including major brands, before ceasing operations in May 2022 due to factors like COVID-19 pressures and internal challenges.

Company size
201-500
Company stage
Series B
Total funding
$68.3M
Headquarters
New York City, New York
Founded
2015

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