Community Engagement Coordinator

Summary:

Overview:

The Community Engagement Coordinator will work as part of a team to create relationships with key community-based organizations (e.g., human service organizations, animal welfare groups, NYPD & law enforcement agencies) and identify pet owners who would benefit from ASPCA or other services. The Coordinator will participate in field work including visiting clients’ homes to coordinate services as well as transporting animals from veterinary hospitals to the ASPCA hospital and attending community events. 

Who We Are:

The ASPCA’s Community Engagement program works in New York City to assist pet owners who need support to care for their animals by addressing underlying systemic issues, such as socioeconomic distress, lack of access to resources, domestic violence, medical or mental health considerations.

What You'll Do:

The Coordinator will partner with community stakeholders and support development of strategic alliances within the community to reach pet owners and increase awareness of the ASPCA’s services, with the goal of keeping more pets healthy and in their homes. This role is responsible for executing engagement plans that incorporates key community members feedback for successful entry of ASPCA services into communities. They will directly connect clients to services and maintain partnership engagement to facilitate better access to services.

• The Coordinator reports directly to the Senior Manager and has no direct reports.

Where and When You’ll Work

This position reports on-site daily to our Long Island City (Queens) office. The schedule for this role is Sunday-Thursday, 9am - 5pm. This shift is subject to change at the discretion of the ASPCA.

What You’ll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

• The target hiring range for this role is $26.85- $28.29 per hour.

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

For more information on our benefits offerings, visit our website.      

Responsibilities:

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

Program Outreach & Engagement:

• Participate in events and meetings that promote the ASPCA and NYPD partnership, strengthen relationships with social service partners and benefit the community.

• Coordinate and lead ASPCA hosted events (vaccine & grooming) 1-2 times per month.

• Facilitate partnerships with community-based organizations, government agencies and faith-based organizations in New York City and advocate for the integration of pet-related services within existing delivery systems.

• Build relationships with social service agencies, law enforcement and key government agencies, to generate new cases for the department.

• Deliver 4-6 trainings per month to community-based organizations, government agencies and law enforcement on the ASPCA’s services, animal welfare and the inclusion of animal issues in human services.

• Work collaboratively with Senior Manager and Community Engagement team to develop strategic community outreach concepts and execute the planning, coordination and logistics for the events. 

• Collaborate with other ASPCA departments to ensure access to services (for clients) and program goals (for ASPCA programs).

Case Management, Transportation & Field Work:

• Act as a case lead and provide case management from initiation to completion. Communicate with clients to gather historical information on their pets needs and develop intervention plans that include ASPCA services and referrals to social service agencies when needed. This position will carry 8-10 cases at a time.

• Transport animals from CE and NYPD cases in the 5 boroughs, and occasionally transport animals to partners in the Northeast.

• Conduct field visits and develop intervention plans for cases, including frequency of visits and action plans.

• Provide referrals for mental health, adult protective services, substance abuse and other services as needed.

• Participate in large scale NYPD and Community Engagement cases that require the physical removal and transport of animals. Assist with daily care (cleaning kennels and habitats, walking and feeding dogs and cats, providing enrichment, doing laundry, etc) for these animals 1-2 times per week for up to 4 weeks on a few occasions per year, with flexibility to extend in certain circumstances)

Special Projects and Professional Development:

• Serve as the event lead on events that benefit the NYPD partnership (Paws & Police vaccine event, National Night Out, Heroes in Human Services Awards, etc.) as needed

• Attend (minimum) one local conference/training per year to develop professional goals and promote career growth.

• Regularly attend ASPCA Voices to cultivate presentation skills.

• Contribute to department’s monthly newsletter by writing stories on special cases or relevant events.

Qualifications:

• Strong interpersonal skills 

• Proficient in public speaking

• Ability to lift up to 40 lbs., stand for long periods and work outside in various conditions

• Animal handling experience a plus

• Fluency in Spanish strongly preferred

• Strong team player, as well as ability to work independently

• Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam

• Computer literacy with particular proficiency in MS Word, Excel, PowerPoint. Civicore experience a plus

• Ability to exemplify ASPCA’s core values and behavioral competencies.

Education and Work Experience:

• High school degree or GED equivalent required

• 2+ years' experience in community services, community organizing, advocacy or related field required

• 2+ years' professional experience required

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)Minimum of 2-3 years’ experience in community services, client services, social services, community organizing, advocacy or related field