GTM Systems Manager

About the Role

We are looking for a GTM Systems Manager to own Salesforce as Findem’s source of truth and manage our broader Go-to-Market (GTM) systems ecosystem.

This is a hands-on systems and automation role for someone who enjoys working at the intersection of Salesforce, GTM operations, integrations, data, and AI. You will be responsible for maintaining and scaling our Salesforce environment while building AI-powered workflows and agents that automate key parts of the revenue lifecycle—from lead and opportunity management through quote-to-cash, renewal, and expansion.

You will work closely with Sales, Marketing, Finance, and leadership teams to improve processes, strengthen data quality, and increase the productivity of our GTM organization.

What You'll Do

• Serve as the primary Salesforce administrator, owning configuration, data models, objects and fields, page layouts, validation rules, Flows, permissions, profiles, and sharing.

• Maintain Salesforce as a reliable system of record, ensuring data integrity through deduplication, data hygiene, field governance, and audit controls.

• Partner with Sales and business leaders to improve prospecting, pipeline, customer lifecycle, and revenue workflows.

• Own and scale Cadence, Findem's AI-powered GTM operations platform, including integrations and data pipelines across Salesforce, HubSpot, Gong, Snowflake, and other GTM systems.

• Design, build, and deploy AI agents and automations that streamline the revenue process from lead to opportunity, quote to cash, and retention and expansion.

• Identify manual and repetitive GTM processes and transform them into automated, agent-driven workflows that improve productivity and operational efficiency.

• Monitor integrations and troubleshoot issues involving APIs, data synchronization, and data drift.

• Establish standards for AI agent reliability, data accuracy, governance, and change management as automation capabilities scale.

• Act as a strategic systems advisor and operational partner to leadership, translating business needs into scalable technical solutions.

What We're Looking For

• 3–5+ years of hands-on Salesforce administration experience, preferably in a B2B SaaS environment.

• Strong experience with Salesforce Sales Cloud, including configuration, Flows, reports, dashboards, security, and data management.

• Experience working with Salesforce integrations, including REST APIs, Connected Apps, OAuth, webhooks, middleware, and ETL.

• Understanding of GTM platforms such as HubSpot, Gong, Apollo, and how these systems integrate with Salesforce.

• Hands-on experience using AI tools and a strong interest in building AI-powered workflows and agents.

• Strong understanding of business processes and the ability to translate business requirements into scalable technical solutions.

• Excellent problem-solving skills and the ability to troubleshoot complex systems and integration issues.

• Strong ownership of system reliability, data accuracy, and operational excellence.

• Excellent stakeholder management, communication, and change-management skills.

• Bachelor's degree or equivalent practical experience.

• Salesforce Certified Administrator certification is required.

Nice to Have

• Salesforce Advanced Administrator or Platform App Builder certification.

• Experience building with LLMs, AI agents, or automation frameworks.

• Experience with Agentforce, MCP, Zapier, Workato, n8n, Python, or JavaScript.

• Experience designing AI-driven GTM or revenue operations workflows.

Why This Role?

This is an opportunity to play a key role in shaping how AI and automation transform Findem's GTM organization. You'll have the opportunity to own a critical systems environment, work directly with business and leadership teams, and build intelligent automation that has a measurable impact on revenue operations and seller productivity.