Customers Section Manager

Job Description

As a Customers Section Manager, you will be responsible for leading a team that handles all United States Operations duties, including Customer Service, Application Support, Verifications, and Payments. This position reports directly to the US Operations Manager. You will ensure that a 10-15 person team reaches quantitative targets, complies with quality standards, and maintains a professional and supportive culture. We are looking for someone who wants to help coach reps to improve their performance, hit key goals, and can ensure that the company is operationally excellent.

Qualifications

• Entrepreneurial and self-driven.
• 3+ years previous experience with call center operations; Finance environments a plus.
• Experience managing team of 10+ individuals.
• Experience building new processes, or working within start-up environments is preferred.
• Proficient with Microsoft Excel, including building key metric reporting using the tool.
• Strong Academic credentials.
• Flexibility on scheduling is a plus!

Additional Information

• Startup culture with access to work directly with senior management
• Casual dress code
• Free Breakfast and lunches during the week
• Free stocked kitchen and pantry
• Flexible work hours
• BlueCross/Blue Shield Medical, Dental, & Vision
• 10 paid days vacation plus a 5 days of paid sick time
• Free cell phone plan
• Great company events and professional growth training opportunities