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Transcom

Outsourced AI-driven CX solutions provider

Outbound Agent

Account ExecutiveUpdated on Nov 11
Full-timeRemote in Portugal

About the Job

Requirements

  • Good communication, persuasion, and negotiation skills.
  • Strong orientation toward targets and results.
  • Ability to adapt and learn quickly.
  • Good user-level computer skills.
  • Good time management and organizational skills.
  • Availability to work shifts from 11:30 a.m. to 8:30 p.m.
  • A stable internet connection of at least 10 Mbps is required for remote work.

Responsibilities

  • Proactively contact customers by phone.
  • Understand customers’ needs and expectations.
  • Present tailored commercial solutions focused on value.
  • Create and develop positive, lasting customer relationships.
  • Contribute to commercial objectives and customer satisfaction.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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