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Fanatics

China-based licensed sports merchandise retailer

Human Resources and Recruiting Operations Coordinator

HR Operations & CoordinationPosted on Nov 9
Full-timeShanghai, ChinaNo salary listed

About the Job

Requirements

  • At least 3 years of experience in Recruiting or Human Resources coordination, or a people operations role; experience in a tech, media, or startup environment and an international environment is preferred.
  • Familiarity with GDPR and employee and candidate data-handling requirements.
  • Ability to manage multiple tasks and shifting priorities while maintaining accuracy and responsiveness.
  • Clear and professional written and verbal communication.
  • Ability to identify issues, resolve roadblocks, and improve processes proactively.
  • Ability to operate with ambiguity and changing needs while maintaining focus, precision, and timely execution.
  • Discretion and sensitivity when handling confidential information.
  • Full-time availability to work in the designated office five days per week.

Responsibilities

  • Maintain and update employee data and records across Airtable and the HCM platform, ensuring accuracy, timeliness, confidentiality, and data integrity.
  • Manage employee lifecycle changes, including hires, internal transfers, line-manager and job-title changes, cost-centre and employment-detail changes, and terminations, following internal processes, approvals, and compliance standards.
  • Coordinate and administer end-to-end onboarding and preboarding, partnering with Hiring Managers, IT, and other stakeholders to support new hires.
  • Provide on-site first-day support to new hires, including welcoming employees, conducting office tours, and assisting with onboarding.
  • Create tailored onboarding plans using internal GPT tools and work with Hiring Managers to review and finalize the plans before new starters join.
  • Prepare and issue employment contracts and new-hire documentation, ensuring accuracy, appropriate approvals, and timely delivery.
  • Support Right to Work and other employment-compliance processes across multiple countries, ensuring required documentation is completed, recorded, and maintained.
  • Maintain temporary-worker and contractor records, track contract end and extension dates, and ensure changes follow approval processes.
  • Complete new-hire setup and administration across internal and external systems, including expense and benefits tools.
  • Ensure new starters are enrolled in onboarding and learning programs, including the Topps Orientation course on Fanatics University.
  • Respond to day-to-day HR operational queries from employees and managers, and escalate complex matters to the appropriate HR team member.
  • Maintain HR process documentation, identify process gaps, and partner with the HR team on operational improvements across the employee lifecycle.
  • Contribute to global and regional HR operational initiatives by documenting and standardizing processes, creating Airtable automations, improving workflows, and recommending efficiency and employee-experience improvements.
  • Support regular HR data reviews and reporting, identify and resolve discrepancies, and maintain accurate employee information across systems.
  • Create requisitions in the applicant tracking system, ensuring accuracy and consistency across platforms, and partner with Finance to validate costings and approvals.
  • Coordinate interview scheduling and candidate communications with Recruiters, Hiring Managers, interviewers, and executives across global locations.
  • Support recruiting administration throughout the hiring process, maintaining accurate and current candidate and requisition information in relevant systems.
  • Partner with Recruiting and HR Operations to support transition from candidate acceptance through preboarding and onboarding.
  • Deliver a professional, responsive, and consistent candidate experience throughout interviews and offers.

Desired Qualifications

  • Experience in a tech, media, or startup environment.
  • Familiarity with HRIS and ATS tools such as Oracle, Lever, Airtable, or Greenhouse.

About the Company

Fanatics

China-based licensed sports merchandise retailer

Fanatics China is a joint venture between Fanatics Inc. and Hillhouse Capital that localizes and scales licensed sports merchandise for China. It designs, manufactures, and markets fan gear for Chinese consumers, operating a multi-channel model that includes building and running e-commerce sites for global leagues and teams, exploring online marketplaces, and developing physical retail concepts. Its product workflow combines technology, data, and on-demand manufacturing to manage the entire supply chain, enabling fast response to demand. The company differentiates itself through a China-focused approach backed by Hillhouse’s network and investments, its end-to-end vertical commerce model, and partnerships with hundreds of sports organizations, which together help it navigate China’s complex retail landscape. The goal is to satisfy a previously underserved Chinese market for licensed sports merchandise by creating localized products and channels that connect fans with official gear.

Company size
10,001+
Company stage
Growth Equity (Venture Capital)
Total funding
$5.2B
Headquarters
Huangpu, China
Founded
1995

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