Fragrance Specialist

Fragrance Specialist

Location: John Lewis Oxford Street

Contract: Permanent, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

Your role @CHANEL:

As a Fragrance Specialist, you will play a key role in elevating the fragrance category through immersive consultations, storytelling, and service-led experiences that connect clients deeply with our brand. Whilst you will be a passionate champion for fragrance, your role also contributes to the overall success of the counter through the promotion of makeup and skincare.

You will lead by example in delivering a best-in-class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.

What impact you can create at CHANEL:

• Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels
• Deliver expert personalised fragrance consultations that captivate and educate clients
• Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
• Host masterclasses and in-store events to elevate fragrance category
• Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
• Achieve individual and counter sales targets & KPIs

What you will bring to the role:

• A collaborative and team-first mindset
• A passion for client experience and storytelling
• The ability to quickly build rapport and create meaningful client connections
• Confidence in delivering fragrance workshops and engaging events
• A strong understanding of perfumery
• Experience in a client-facing retail environment

You are energised by:

• Creating memorable and emotive experiences for clients
• Working in a collaborative environment that encourages people to perform their best
• Providing coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals
• Using empathy and insight to understand client needs
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What will you gain from this experience:

• The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
• You will be empowered to take ownership of your impact within CHANEL
• Additional training within fragrance to develop skillset
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:  

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependant and subject to change at any time

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.