Member Experience Specialist

About Fountain Life 

Fountain Life is changing healthcare from REACTIVE to PROACTIVE. We provide an innovative, fully integrated platform delivering best-in-class predictive, preventative, personalized, and data-driven health.  We are your fiduciary, continuously monitoring the world for the latest breakthroughs in science and technology that can augment your healthspan, lifespan, and performance like never before. All in one place, in a spa-like experience. Welcome to your best life, lived well. Welcome to Fountain Life.

Fountain Life Member Experience Specialist

About Fountain Life

Fountain Life brings together the world’s most renowned medical and health experts to boost longevity and performance – putting the health back in healthcare. We do this by utilizing cutting-edge Artificial Intelligence (AI) to collect data and gain insights into the human body that have never been possible before. Our data-driven approach enables us to find illnesses including cancer, cardiac, metabolic, neurodegenerative disease early, before they can cause harm. As a result, our members operate at peak performance throughout their life; ultimately feeling as healthy and vibrant at 100 as they were at 60.

Fountain Life lives by the following customer experience promises:

 I will always strive to surprise and delight our members.

• I will over deliver and exceed members expectations.
• I will always consider a member’s emotional journey, the goal is for every member to feel safe, empowered, and educated. 
• I will always be respectful of our member’s time and strive for a seamless experience. 
• I will strive to make the testing day educational and understandable. 
• I will ensure that all results are simple to understand, data driven, and actionable.
• I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21^stcentury experience. 
• I will ask for feedback and always strive to be better. 
• I will create memorable experiences.

What is the opportunity? The Fountain Life Member Experience Specialist will report to the Center Director. They will act as the ‘face of Fountain Life’ and be responsible for delivering the 21st century experience our clients expect from our revolutionary practice. This important role involves overdelivering to provide an exceptional experience in the Center. The Member Experience Specialist must be able to ‘surprise & delight’ every client that walks through our doors, while ensuring each client leaves with a clear understanding of what will happen next in their journey.

Come join our team of highly trained, innovative healthcare experts! 

What will you do?

This position is an integral part of Fountain Life’s overall mission to transform healthcare. The hostess will be tasked with delivering unique, personalized service, in ways that inspire, reflect trust and credibility to our clients, and ensure membership success and loyalty. 

·Deliver exceptional customer service by greeting clients, addressing inquiries and processing payments, all while consistently exceeding expectations with a ‘surprise & delight’ approach.Anticipating needs of the client while in the Center and providing a fond farewell.

·Preparing suites (clothes, tables settings, TV agendas created, etc)

·Ordering food, preparing and delivering to suites

·Setting and clearing the suites of dishes / waters / coffees

·Resetting the suites at the end of day

·Reviewing schedules to see who is coming in to create Agendas (TVs)

·Check out at the end of day to collect payment on any outstanding balances

·Answering phones and forwarding messages to appropriate people

·Provide a memorable and special experience for our clients on their testing day, and ensuring client satisfaction.

·Maximize client satisfaction and operational efficiency by clearly explaining to the client what will happen next in their journey thus providing clarity and setting client expectations.

·Safeguard client rights by strictly maintaining the confidentiality of personal and financial information.

·Support senior management in showcasing Fountain Life’s vision by ensuring the facility meets the highest standards of cleanliness and presentation. Greeting arriving client in lobby

• Monitor inventory, update system with inventory counts, and resupply as needed, ensuring needed product quantities and proper timing of deliveries
• Generate purchase orders as needed and ensure purchase order fulfillment
• Monitor supplier performance and resolve any issues and concerns.  Apply performance  metrics as needed, if possible.
• Set up new vendors in accounting and payments systems
• Assist Care team as needed
• Arrange for client transportation

What do you need to succeed?

To ensure success, our Fountain Life Member Experience Specialist must have a passion for health and wellness and be dedicated to helping our clients achieve their goals.

Must-Have’s:

· A self-starter with the ability to multitask successfully

· Able to prepare coffee and other food and beverage offerings for client

· Capacity to maintain a calm and enthusiastic demeanor 

· Have a passion for health, wellness and self-improvement 

· Basic knowledge of Microsoft Office applications 

· Must be reliable and aligned with Fountain Life’s common vision 

Nice-to-Have’s:

· Prior Experience working in a Medical Clinic environment and/or Hospitality industry

· First Aid/CPR certification 

Job Type: Full-time 

Inclusion and Equal Opportunity Employment

Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

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