Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Guest Services Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Responsibilities

Meet and greet guests at the Front Desk; perform check-in and check-out; provide other assistance; escort guests to their rooms; assign rooms according to guest preferences; and ensure consistent service delivery to enhance guest experiences through LQE.
Ensure effective implementation of the IMS policy and procedures.
Ensure continuous training and awareness of the IMS system.
Ensure OTPs are monitored and acted upon.
Identify areas for improvement through CPAR or suggestions.
Ensure operational compliance with legal regulations and other requirements.
Identify new activities related to EASI and HIRADC.

Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Identify areas of improvement through CPAR or suggestions
Ensure operational compliance to legal regulations and other requirements
Identification of new activities that are in relation to EASI and HIRADC.

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size: 10,001+
Company stage: IPO
Headquarters: Hong Kong
Founded: 1963

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