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Hire Horatio CX

Tech-enabled BPO for omnichannel CX

Recruitment Specialist

Generalist RecruitingUpdated on Nov 14
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Must be able to meet multiple individual and team deadlines in a fast-paced, dynamic work environment with evolving priorities.
  • Strong influence and negotiation skills are required.
  • Excellent presentation, written and verbal communication, and interpersonal skills are required.
  • Ability to exercise effective judgment, confidentiality, sensitivity, and creativity in response to changing needs and situations is required.
  • Ability to establish and maintain positive working relationships is required.
  • Proficiency in using various candidate sources and recruiting systems is required.
  • Must be team-oriented and willing to contribute to the department's overall workflow.
  • Must be organized, detail-oriented, and self-starting.
  • Ability to execute and prioritize multiple projects efficiently is required.
  • Advanced or fluent bilingual English proficiency is required.
  • At least 2 years of experience with recruiting responsibilities or in a recruiting or sourcing role within the business process outsourcing industry is required.
  • Must be a senior student of Industrial Psychology, Business Administration, or a relevant field.

Responsibilities

  • Evaluate applicant profiles and conduct interviews to assess qualifications, background, skill sets, and compensation expectations, while providing candidates with an overview of the position and company.
  • Use modern and traditional sourcing strategies, including social networks, targeted searches, and employee referrals, to attract talent.
  • Manage initial candidate screenings and coordinate onsite interview schedules.
  • Build and maintain a strong candidate talent pipeline to meet organizational hiring needs efficiently.
  • Maintain an up-to-date applicant tracking system, keep candidate statuses current, and send timely updates.
  • Initiate and oversee background verifications and professional reference checks.
  • Use sound judgment and maintain confidentiality when handling human resources topics, internal policies, and conflict management.
  • Handle additional operational tasks and duties as required.

About the Company

Hire Horatio CX

Tech-enabled BPO for omnichannel CX

Hire Horatio CX provides business process outsourcing focused on customer experience and operational support, using dedicated, handpicked teams that act as an extension of a client's brand. It delivers omnichannel support (chat, email, voice, social), back-office tasks, trust and safety services, and fraud/compliance monitoring, powered by a hybrid mix of AI and human agents plus CX consulting and QA. The company differentiates itself with its nearshore Latin America footprint (Dominican Republic and Colombia), a focus on scalable, branded service, and a commitment to a better work environment for staff (bilingual daycare, wellness facilities). Its goal is to help fast-growing companies improve customer experiences, streamline operations, and increase customer retention by aligning technology with human support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
2018

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