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Datacom

Cloud, AI, and digital transformation provider

Business Analyst

Contract
No salary listed
Mid
Auckland, New Zealand
Hybrid
Business & StrategyBusiness Analysis

About the job

Requirements
  • Understanding of all aspects of the systems and software development lifecycle, including technical knowledge of programming, system design, IT infrastructure, and database concepts, and appreciation of IT and business strategy.
  • Developing knowledge of business process re-engineering.
  • Proven experience with analysis and automation languages, practices, and toolsets.
  • Previous Business Analyst experience.
  • Ability to work on moderately difficult assignments, conduct self-directed research, exercise judgment in resolving issues or making recommendations, and assimilate business context and priorities to build subject matter expertise.
  • Ability to assure adherence to budgets, schedules, work plans, and performance requirements.
  • Ability to interact with a variety of stakeholders and team members within the area of expertise.
  • Proven analytical and problem-solving skills.
  • Sound written and verbal communication skills and technical ability, with the capacity to quickly develop proficiency in new systems and technology.
Responsibilities
  • Gather and analyse business requirements by engaging and collaborating with business stakeholders to understand their needs and objectives.
  • Develop artifacts such as Business Requirements Documents outlining business objectives, scope, and business requirements, focusing on the what and the why.
  • Collect and compile metrics and data, create reports, and complete analysis.
  • Analyse data, workflows, or metrics to recommend potential improvements.
  • Present findings and recommendations to the business as required.
  • Coordinate testing to ensure the efficiency, functionality, and user-friendliness of system enhancements or development.
  • Ensure knowledge artifacts are appropriately completed.
  • Assist and collaborate with colleagues across disciplines to achieve shared goals.
  • Support and promote continuous improvement in analytical processes and practices.

About the company

Datacom provides IT services across New Zealand, Australia, Malaysia, and the Philippines, focusing on cloud solutions, AI-driven innovations, and digital transformation for governments, financial institutions, and large enterprises. It uses a three-pillar model of consulting to design solutions, managed IT services to run environments, and software solutions to deliver technology. Its differentiators include a strong APAC regional footprint and a commitment to long-term partnerships, offering integrated strategy with ongoing operations and software delivery. Its goal is to help clients adapt to a digitized world, continuously innovate, and grow through reliable, scalable technology and support.

Company Size

5,001-10,000

Company Stage

Series B

Total Funding

$13.4M

Headquarters

Auckland, New Zealand

Founded

1999

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Simplify's Take

What believers are saying

  • FY26 revenue rose to NZ$1.58 billion, showing demand resilience despite margin pressure.
  • Datacom upgraded Highbrook for AI-ready, high-density workloads, matching enterprise inference demand.
  • Datacom's youth-skills platform and graduate pipeline strengthen recruitment in Australia and New Zealand.

What critics are saying

  • FY26 net profit fell to NZ$20 million, and operating cash flow dropped to NZ$75 million.
  • Leadership churn hit Datacom in 2026, with Laura Malcolm and Stacey Tomasoni departing.
  • Sovereign-data and security failures would crush trust, especially after sensitive-government and critical-infrastructure contracts.

What makes Datacom unique

  • Datacom owns five New Zealand data centres after buying T4 Highbrook in April 2026.
  • Datacom pairs cloud services with sovereign infrastructure and Australian AirTrunk capacity.
  • Datacom wins regulated-workload deals, including Alinta Energy, Nozomi Networks, and Government cloud.

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Benefits

  • Health Insurance
  • Life Insurance
  • Employee Discounts
  • Remote Work Options
  • Flexible Work Hours
  • Professional Development Budget

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

0%
PR Newswire
Sep 14th, 2026
ST Engineering iDirect powers Datacom with cloud-native Intuition ground system across Asia-Pacific

ST Engineering iDirect is providing its Intuition ground system to Datacom, a satellite communications integrator and service provider, to deliver cloud-native services for satellite operators across Asia-Pacific. The deployment enables multi-orbit operations and improves bandwidth efficiency. Intuition supports Datacom's Satellite Modernization Blueprint, a framework helping operators transition to software-defined, cloud-native architectures. The system moves away from traditional five- to ten-year hardware migration cycles, offering faster service activation and more efficient network resource use. The solution will initially be deployed across multiple gateways to support maritime terminals. It features advanced resource management capabilities and aims to achieve double-digit reductions in total cost of ownership for Datacom's customers. ST Engineering iDirect will provide Intuition under a subscription model, including technical enablement and ongoing lifecycle support.

Yahoo Finance
Apr 27th, 2026
New Zealand data centre market analysis: 35 existing, 9 upcoming facilities with 154MW capacity

A new database report provides detailed analysis of New Zealand's data centre market, covering 35 existing and 9 upcoming facilities across Auckland, Wellington, Christchurch and other locations. The report tracks white-floor space, IT load capacity, pricing and rack capacity. The operational market totals approximately 154 MW, with DCI Data Center, CDC Data Centres and Datacom dominating installed capacity. Auckland accounts for over 60% of upcoming power capacity. The market demonstrates controlled, strategic expansion rather than explosive growth, with companies like TenPeaks, Datacom and CDC Data Center positioning New Zealand as a stable digital infrastructure hub. The database covers facilities from 2025-2029 and targets REITs, contractors, infrastructure providers and consultants seeking market dynamics and investment insights.

The Mandarin
Oct 25th, 2023
How CX earned a seat at the leadership table

Thirty years ago, Datacom had just begun offering its first Contact Centre services, and the enabling technologies that were wrapped around customer interactions were pretty limited.

The Channel Company
Oct 3rd, 2023
Perth's Zetta appoints new chief executive

Lenzo's past includes roles as the founder and managing director of Datacom West Australia until Datacom Group acquired the company in 2015, and as general manager of molecular diagnostics company Theranostics in Perth.

The Channel Company
Sep 4th, 2023
Hitachi Vantara honours ANZ partners

Datacom Australia was honoured with the inaugural Acquisition Win of the Year award for securing a highly valued new customer win in the New South Wales public sector.