The New York Public Library

Public library offering research resources

Library Information Assistant

Administrative SupportPosted on Nov 10

Part-timeStaten Island, NY, USA$25.2k /yr

About the Job

Requirements

A bachelor's degree is required, preferably with a strong, well-rounded liberal arts background.
Demonstrated public service experience and the ability to work well with a diverse patronage.
Demonstrated interpersonal, oral, and written communication skills.
Ability to work as part of a team.
Appreciation of literature and a desire to encourage reading in others.
Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
Strong computer and related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices.
Demonstrated knowledge of computer services, including online searching, social media, and reference resources and databases.

Responsibilities

Provide circulation and reference service and instruction to library patrons of all ages using print, media, and digital resources.
Answer questions from the public in person, over the telephone, and electronically.
Perform community outreach to promote and increase public participation and use of library services.
Assist in planning and delivering library programs for children, teens, and/or adults.
Instruct patrons on the use of the Internet, computer applications, and other Library services.
Assist with fines and fees management, collection development and weeding, reserves, and opening and closing procedures.
Ensure patrons follow library policies and procedures.
May take responsibility for the facility, staff, and operations in the absence of the Library Manager.
Perform other related duties as required.

Desired Qualifications

Experience creating, conducting, and/or participating in community training, programming, and outreach.

Overview
The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities
Under the general supervision of the Library Manager, a Library Information Assistant:

Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
Answers questions from the public in person, over the telephone and electronically
Performs community outreach to promote and increase public participation and use of library services
Assists in planning and delivering library programs for children, teens and/or adults
Instructs patrons on the use of the Internet, computer applications and other Library services
Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
Ensures patrons follow library policies and procedures
May take responsibility for the facility, staff and operations in the absence of the Library Manager
Performs other related duties as required

Required Education & Certifications

Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background

Required Experience

Experience creating, conducting and/or participating in community training, programming and outreach preferred

Required Skills

Successfully demonstrated public service experience with the ability to work well with a diverse patronage
Demonstrated interpersonal, oral, and written communication skills
Successfully demonstrated ability to work as part of a team
Appreciation of literature and desire to encourage reading in others
Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs and e-reader devices
Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases

Managerial/Supervisory Responsibilities:

May temporarily oversee the library in the absence of the Library Manager

About the Company

The New York Public Library

Public library offering research resources

NYPL provides free access to books, digital resources, research facilities, and educational programs across its branches and research centers. People can get a library card, use the online catalogs, access digital resources, attend events, and visit library buildings to study or research. It distinguishes itself with a large urban library system that combines extensive special collections, in-person and digital resources, and public programs at scale, all accessible at no cost. Its goal is universal access to information and culture and to support lifelong learning and literacy for NYC residents and visitors.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1895

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