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Samsung SDS

IT services: consulting, system integration, cloud

Logistics Innovation Project Specialist

Operations & Supply Chain ConsultingConfirmed live in the last 24 hours
Full-timeDuluth, GA, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in Supply Chain Management, Industrial Engineering, Information Systems, or a related field.
  • At least 2 years of hands-on experience configuring or operating warehouse management systems or transportation management systems in logistics or distribution settings.
  • Strong understanding of warehouse operations, supply chain workflows, and transportation planning.
  • Proficiency in Microsoft Excel, PowerPoint, and Word for analysis and presentation.
  • Strong analytical ability to solve system- and process-related problems.
  • Effective communication, interpersonal, and project coordination skills.
  • Ability to manage multiple timelines and adapt quickly to evolving business priorities.
  • Willingness to travel up to 35% within the U.S.

Responsibilities

  • Conduct on-site warehouse assessments and as-is analysis for customer proposals, identifying operational pain points and inefficiencies using raw operational data.
  • Develop to-be logistics models based on identified pain points and translate findings into actionable win strategies and proposal storylines, including as-is and to-be models, success case references, and KPI/SLA frameworks.
  • Lead end-to-end proposal development for open bidding and client-requested RFPs/RFQs, including proposal decks, process flowcharts, and solution overviews tailored to customer logistics requirements.
  • Develop master plans for key account management customers in collaboration with sales and executive leadership to support long-term retention and expansion strategies.
  • Conduct pre-analysis and solution design for new business initiatives, defining setup work breakdown structures, pre-execution requirements, and operational solutions aligned with company strategy.
  • Compile and apply best-practice case studies across regions and business units, maintaining a reference library for proposals and cross-business improvement initiatives.
  • Participate in customer meetings, workshops, and regional strategy execution, including logistics operational framework reviews and capability development.
  • Support on-site customer visits for ongoing accounts by providing operational status reviews, data-driven consulting direction, and needs assessment with account teams.
  • Research industry trends and emerging logistics technologies, including automation, AI-driven routing, and real-time visibility platforms, to strengthen proposals and value propositions.
  • Use AI-powered analytics tools for demand forecasting, transportation routing optimization, warehouse slotting, and scenario simulation to improve solution design and proposal development.
  • Build warehousing, transportation, and technology cost models; validate operational viability through SOP drafts, simulations, and facility walk-throughs with operations and engineering teams.
  • Lead operational setup for newly awarded business from contract award through go-live, covering facility lease, infrastructure, staffing, equipment, process design, SOP creation, and quality assurance frameworks.
  • Drive operational stabilization for 2–4 weeks after go-live through on-site training, real-time troubleshooting, and process monitoring until workflows operate without disruption.
  • Configure and implement warehouse and transportation management system modules in collaboration with development; execute system setup from award to system go-live and provide 2–4 weeks of on-site system stabilization, training, and issue resolution.
  • Set up and stabilize settlement system modules from go-live through the first two billing cycles, ensuring accurate and timely settlement processing without closing-period issues.
  • Design and maintain manual-operation contingency plans to ensure business continuity during planned system maintenance, unexpected outages, or other system-unavailable scenarios.
  • Deliver regular operations and system training to operations leaders and functional staff, targeting monthly sessions for key accounts, and provide ad hoc training when leadership transitions occur.
  • Train operations site personnel responsible for their areas on resolving warehouse and transportation management system issues through the service request process; provide ad hoc issue-resolution education to reduce downtime and escalation dependency.
  • Develop, maintain, and standardize SOPs, settlement training materials, and issue-resolution guides; conduct regular settlement training to reduce billing errors and month-end closing issues.
  • Ensure operations leaders cascade training to their functional teams across operations, systems, and settlement, and maintain continuous learning across site personnel.
  • Identify and resolve operational bottlenecks involving infrastructure, labor, equipment, KPIs, process flows, warehouse layout, capacity, productivity, and cost by providing consulting solutions and executing improvements.
  • Develop and implement automation tools using Excel, Google Sheets, or similar tools for manual operational tasks not covered by warehouse or transportation management systems.
  • Design and implement end-to-end supply-chain visibility tools across procurement, origin transport, ocean and air freight, drayage, transloading, raw-material warehouses, production, finished-goods warehouses, and over-the-road transport.
  • Diagnose warehouse and transportation management system issues, including document transmission errors and data discrepancies; align with development on root-cause analysis and drive timely resolution.
  • Manage new system feature development requests by writing functional requirement documents, registering service requests, coordinating development testing, applying changes to production servers, creating SOPs, and training users through stabilization.
  • Drive business efficiency through AI automation tools and update warehouse master data quarterly, including operational status, facility type, lease terms, and rental costs across managed sites.
  • Provide ad hoc on-site operational support when site teams face resource shortages, including assistance with operations execution, inventory counts, and system operation tasks.
  • Resolve warehouse and transportation management system errors that site teams cannot resolve through standard service request processes; address root causes to prevent recurrence and maintain operations.
  • Resolve settlement system errors and closing issues that site settlement teams cannot handle; collaborate with development to address root causes and ensure accurate, on-time billing and month-end closing.
  • Act as the primary liaison among logistics operations, IT developers, business analysts, finance teams, and external vendors to ensure communication and alignment across workstreams.
  • Support customer onboarding by tailoring warehouse and transportation management system configurations to client-specific logistics requirements and participating in site visits to assess operational status and provide data-driven consulting direction.
  • Lead regular project reviews, system health checks, settlement improvement meetings, and KPI performance discussions with internal stakeholders and client teams to support business retention and expansion.

Desired Qualifications

  • Experience with CAD, SketchUp, or other warehouse design tools.
  • Advanced Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data modeling, and advanced PowerPoint skills.
  • Knowledge of EDI/API integrations between logistics systems and ERP platforms.
  • Familiarity with industry-leading platforms such as Manhattan Associates, SAP EWM, Oracle WMS, or Cello.

About the Company

Samsung SDS

IT services: consulting, system integration, cloud

Samsung SDS provides IT services that help businesses manage and transform their technology. It offers IT consulting, system integration, cloud and data center infrastructure, security, and AI/analytics platforms, along with logistics business process outsourcing through its Cello platform. The company supports clients from strategy to execution, deploying services throughConsulting, SI, cloud, security, and managed services to implement digital systems. Its Cello platform enables logistics BPO workflows and operations, making it easier to run supply chains and related processes. Unlike many peers, Samsung SDS leverages its Samsung Group backing to offer scale, integrated solutions across hardware and software, and end-to-end services—from strategy and deployment to optimization—through a single ecosystem. The goal is to help customers accelerate digital transformation, improve operational efficiency, and build resilient, data-driven organizations.

Company size
10,001+
Company stage
IPO
Headquarters
Ridgefield Park, NJ
Founded
1985

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