Senior Product Manager, Technical

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

T-Mobile is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Senior Product Managers, Technical located in Bothell, WA will partner with internal and external stakeholders and leadership to understand the business and technology landscape of the company and creatively define solutions in support of new payment product offerings, alleviating customer experience pain points and improving the architecture.

Position duties and responsibilities include, but are not limited to:

• Own the payment technology product end-to-end, create and handle product vision, strategy, and roadmap, and lead cross-functional teams to deliver high-quality products.

• Act as a primary point of contact for the intake process to DevOps technology teams and own the technical product roadmap for complex or cross-platform solutions.

• Partner with business, internal/external stakeholders, and leadership to understand current customer experiences, identify areas of opportunity, and create and manage product vision and roadmap.

• Lead and handle payment product backlog and priorities with our business and technology partners.

• Lead product backlog grooming sessions by partnering with key resources.

• Overall challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively define and implement solutions to those challenges.

• Inform and evangelize a strong customer focus and customer experience that aligns decision-making with IT investment choices and prioritization.

• Work with businesses to identify and articulate initiative scope, benefits, and ROI.

• Collaborate with stakeholders to plan and manage product releases.

• Develop and communicate payment acceptance and processing instructions on complex technical subjects and align multiple domains, both technical and non-technical, on this common vision.

• Handle capacity and work planning.

• Effectively and efficiently communicate with technical and non-technical audiences, including executive leadership.

• Telecommuting is permitted, but applicant must work from the worksite location at least 3-4 days per week.

• No additional national or international travel is anticipated.

Skill requirements:

• (1) Designing enterprise software, solutions, and business processes, including functional processes, feature building & user story grooming, in one or more industry verticals including Telecom, Payments or Payment data collection, PCI Assessment & Compliance, 3D Secure, Digital wallet, Point of Sale, P2Pe, Tokenization, EMV processing, chargeback processing, Payment Risk & Fraud Prevention and third party payment integrations;

• (2) Conducting studies and integrating with card Issuance & acquiring products, building Debit/Credit/prepaid card secure payment acceptance flows, risk & credit analysis, reward program, payment clearing & settlement, payment processing, IMPS Payment Services, reconciliation solution, ISO Messaging & POS semi and fully integrated solutions;

• (3) Utilizing mandates and switch specifications from domestic and international payment networks (including VISA, Mastercard, Discover, STAR, Pulse, Integrated Debit and SHAZAM), CHASE & WorldPay acquirers, and processors, and identifying impacts to merchants’ enterprise payment system, analyzing data and creating trends with the help of Splunk, Power BI, Snowflake databases;

• (4) Gathering and interpreting business requirements and converting them into functional and technical specifications such as BRD, PFR, leveraging Rally, Jira Align, and Jira tools for technical staff including review of test cases with Quality Analysts;

• (5) Designing and developing the use cases, data flow diagrams, integration scripts and procedures using the modeling tools such as Lucid Chart, Visual Paradigm, MS Visio, Enterprise Architect and integrating with backend services; and

• (6) Defining and resolving challenges impacting the customer experience, including technical, functional, process, and policy considerations, and implementing enterprise-wide technical solutions utilizing technologies Java, spring boot technologies, RDBMS Concepts, Oracle, Cassandra, MS SQL Server.

Experience and education requirements:

PRIMARY REQUIREMENTS: Master’s degree in Information Technology, Computer Engineering, or related, and 5 years of relevant work experience.

ALTERNATIVE REQUIREMENTS: Bachelor’s degree in Information Technology, Computer Engineering, or related, and 7 years of relevant work experience.

Additional:                                                 

• Location: Bothell, WA

• This position is eligible for the employee referral program.

• At least 18 years of age

• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

How to apply:

• Visit https://careers.t-mobile.com/

• Create a candidate profile, and apply to REQ362138.

OTHER:  Work hours: 40 hours/week. Washington Pay Range: $286,270.00 to $291,270.00/year.

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.  Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/.

Candidate’s pay will be based on various factors, such as work location, qualifications, and experience. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.