Guest Experience Manager
Naked Farmer
Guest Experience Manager
Naked Farmer
Delivers farm-to-table meals from local produce
Location: Tampa, FL (in person) · Full-time
Competitive Pay, Bonus & Benefits
Naked Farmer is built on a mission to build a better food system by connecting farmers to the community. We craft seasonal recipes based on what's growing nearby and know our farmers on a first-name basis. We were born in the global pandemic and have built a culture of resilience and transparency through our open-book management, profit-sharing plans and dedication to telling the story behind the farmers who grow our local food supply. We're entering a period of expansion as we open in new cities, using the platform we've built for more transparency around sourcing and cooking, and investing in a food supply system that works better for farmers, communities and chefs.
You'll lead Naked Farmer's Guest Experience team. You own every conversation a guest has with us outside the restaurant: live order issues, email, chat, social, reviews and our phone line. You'll make it right for every guest, fast. Then you'll make sure what went wrong for them gets fixed for the next guest.
You won't do it by hand. AI answers routine questions around the clock, and our tools bring every conversation into one place, so your time goes to the guests and problems that need a person.
How guests reach us, and what they expect when they do, is changing fast. You'll start with a playbook, and your job is to keep it moving: test new ways to serve guests, adapt as our channels and technology change, and shape what guest experience looks like as we grow. You report to our Director of Operations Excellence.
Your quarterly bonus is tied to the GX scorecard: Google and delivery-app ratings, issues per 1,000 orders, AI automation rate, response times, guest satisfaction after a fix, and the cost of making things right.
Come build the future of food with us.
Delivers farm-to-table meals from local produce
Naked Farmer operates in Florida as a farm-to-table food service. It sources fresh, seasonal produce from local farms and uses it to prepare meals from scratch for customers. The model relies on partnerships with local farms (e.g., Brick Street Farms, C&B Farms) to ensure a steady supply of produce and to support local communities, with a focus on sustainability and urban agriculture. Customers receive meals made from locally sourced ingredients, emphasizing freshness and environmental responsibility. The company may also generate revenue from meal sales and potentially revenue-sharing or fees with partner farms for sourcing. Compared with competitors, Naked Farmer differentiates itself by prioritizing local sourcing, community building, and sustainable urban farming practices to minimize environmental impact. Its goal is to provide fresh, locally sourced meals while strengthening local farms and reducing the carbon footprint of food supply.
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