Salary Range: 23 to 27 (Currency: USD) (Pay period: per-hour-wage)

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

The FOH Supervisor supports the front-of-house management team, collaborating with the Assistant General Manager and General Manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.

RESPONSIBILITIES

Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
Contributes to daily logs and communication mechanisms for the restaurant
Ensures labor and controllable costs stay consistently within guidelines set by the company
Daily cash management, reconciliation, and audits
Assists with beverage inventory
Thorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products
Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information
Always seeking to connect with guests, cultivate relationships, and create regulars
Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
Proactive, quick to react and display leadership with grace, maturity, and decisiveness
Ensures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
Other duties, as assigned

POSITION REQUIREMENTS

Previous experience in the hospitality industry
Excellent verbal and written communication skills with strong attention to detail
High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation

OTHER DESIRABLE SKILLS & EXPERIENCE

3+ years' experience working in a high-volume, hospitality-oriented food & beverage business
Relevant Education: B.S. in Hospitality Management, or other related degree
ServSafe, Allergen and ChokeSaver Certifications

WORKING CONDITIONS

Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Ability to work well under pressure in a fast paced, ever changing work environment

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

Level99 Entertainment

Food & Beverage Front of House Supervisor

About the Job

Requirements

Responsibilities

Desired Qualifications

OVERVIEW

RESPONSIBILITIES

POSITION REQUIREMENTS

OTHER DESIRABLE SKILLS & EXPERIENCE

WORKING CONDITIONS

About the Company

Level99 Entertainment

Recently Posted Jobs