Minor International

Hotel operator, restaurants, and lifestyle brands

Guest Service Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMaldivesNo salary listedIn-person

About the Job

Responsibilities

Anticipate guest needs and handle guest inquiries helpfully and attentively.
Maintain complete knowledge of the hotel product, including room types, rates, features and facilities, food and beverage outlets and promotions, the spa and health club, and other NH Collection properties.
Take personal responsibility for the service and attitude delivered to guests, ensuring it meets NH Collection standards.
Ensure issues related to guest satisfaction are addressed and follow-up is completed promptly.
Proactively suggest alternatives that meet guest needs and enhance their NH Collection experience.
Develop a close and harmonious working relationship with all hotel departments.
Attend hotel events, daily shift briefings, and training to improve professional skills.
Check arriving and departing guests daily and liaise with relevant teams for confirmation.
Complete a pre-arrival checklist for every arriving guest.
Greet arriving guests, complete check-in procedures and registration cards, and update information in the computer system.
Arrange, record, deliver, and charge for special requests from arriving guests.
Maintain familiarity with room amenities, room layouts, villa types, and rate structures.
Brief the Assistant Front Office Manager and Front Office Manager on VIP guests’ needs upon their arrival.

Job Location:

NH Collection Reethi Beach Resort Maldives



NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

To anticipate guest needs, and handle guest inquiries in a helpful and attentive NH Collection manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other NH Collection properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of NH Collection at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their NH Collection experience.
To develop a close and harmonious working relationship with all hotel departments,
To attend hotel events, daily shift briefings and training to improve professional skills.
Daily checking of all arriving and departing guests and liaise with relevant Teams for confirmation
Pre-Arrival check list must be complete for every arrival guest.
Greet arriving guests, complete the check-in procedures and registration cards and update in the computer system.
Arrange, record, deliver and charge all special requests for arriving guests.
Be familiar with room amenities including room layout, types of villas, rate structure etc.
Brief all VIP guests’ needs to AFOM, FOM on their arrival.

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About the Company

Minor International

Hotel operator, restaurants, and lifestyle brands

Minor International operates across hospitality, food and beverage, and lifestyle retail. Its three units—Minor Hotels, Minor Food, and Minor Lifestyle—own, manage, or distribute hotels, restaurants (e.g., Anantara, Avani, NH Hotels, The Pizza Company, Swensen’s, Dairy Queen), and lifestyle products, with a vertically integrated approach that includes franchising. The company differentiates itself through a global footprint of 540+ properties in 50+ countries, a mix of ownership and management, and recent European expansion via the NH Hotel Group consolidation. Its goal is to become one of Asia’s leading hospitality and lifestyle conglomerates by driving international growth and expanding its premium footprint across hotels, restaurants, and brands.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bangkok, Thailand
Founded: 1978

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