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Fishwife

Direct-to-consumer, responsibly-sourced tinned fish

Ecommerce Operations Manager

Inventory Management +1Confirmed live in the last 24 hours
Full-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

  • The candidate must have 4 to 6 years of experience in e-commerce operations, demand planning, or supply planning, ideally at a consumer packaged goods or direct-to-consumer brand, including hands-on operations or planning experience in at least one prior role.
  • The candidate must be able to set priorities, anticipate downstream effects, and explain the reasoning behind plans to Marketing and Operations.
  • The candidate must have experience forecasting SKU-level demand from marketing plans and measuring forecast accuracy against actuals.
  • The candidate must have managed cross-functional launches and be able to keep multiple workstreams on track.
  • The candidate must have hands-on experience with Shopify product setup.
  • The candidate must understand inventory availability, allocation, safety stock, kitting, and bills of materials.
  • The candidate must be proficient with spreadsheets and able to build models from scratch.
  • The candidate must be detail-oriented and habitually automate processes done manually more than twice.

Responsibilities

  • Own the direct-to-consumer and Amazon demand plan by translating Marketing's monthly revenue goals and media plans into SKU-level unit forecasts, including component demand for bundles and kits.
  • Own forecast accuracy and run the monthly ecommerce sales and operations planning retrospective, comparing actuals to plan, diagnosing variances, and improving the forecasting method.
  • Deliver the ecommerce forecast to the Demand Planning Manager as the direct-to-consumer input to the company's omnichannel demand plan.
  • Flag demand shifts, including promotions, virality, and softening trends, early enough for Operations to respond before supply is at risk.
  • Own product and variant setup in Shopify, including bundles and gift sets, ensuring listings are accurate, live on time, and tied to the correct SKU.
  • Build and manage the Amazon catalog in Seller Central, maintaining accurate listings, ASINs, and SKU mappings as the portfolio grows.
  • Coordinate with Operations, which creates SKU codes in the ERP, to keep Shopify, Amazon, Cin7, and the third-party logistics provider aligned.
  • Maintain clean, trustworthy data across Shopify, Amazon, the ERP, and their integrations.
  • Own the ecommerce launch process for every new item, including non-fish products, by mapping steps, setting timelines, assigning owners, and ensuring teams meet deadlines.
  • Plan new items end to end across direct-to-consumer and Amazon, including compositions, component and packaging requirements, kitting requests, and item setup.
  • Own merchandise and packaging demand and timelines, providing Procurement with quantities and need-by dates for ordering and preventing stockouts.
  • Enter and track kitting work orders with the third-party logistics provider and confirm inventory arrives before each launch date.
  • Keep bundles and kits in stock and reconfigure them when a component is at risk.
  • When an item is at risk of a stockout or goes out of stock, work with Operations to identify substitutes and plan transitions across listings, bundles, and marketing.
  • Protect wholesale inventory by managing direct-to-consumer on-site availability and represent ecommerce in the weekly inventory allocation call.
  • Build and own direct-to-consumer and Amazon dashboards for forecast-versus-actuals, inventory health, and launch readiness, providing leadership with visibility into performance over time.
  • Maintain the ecommerce and marketing technology tool register and renewal calendar, and bring renew-or-cut recommendations to leadership.
  • Run the marketing team's operating cadence, including agendas, decisions, and action tracking across standing meetings, so commitments are completed.
  • Automate recurring manual work wherever possible.

Desired Qualifications

  • Experience in e-commerce operations, demand planning, or supply planning at a consumer packaged goods or direct-to-consumer brand is preferred.
  • Amazon Seller Central catalog management experience is strongly preferred.
  • Experience with an ERP is a plus; Cin7 is preferred.

About the Company

Fishwife

Direct-to-consumer, responsibly-sourced tinned fish

Fishwife operates in the food industry by selling responsibly-sourced tinned fish directly to consumers through its website eatfishwife.com. It provides high-quality, versatile canned seafood that can be enjoyed on its own or used in various dishes, appealing to fish lovers and sustainability-minded customers. The product works by offering canned fish that is sourced responsibly, ensuring flavor and quality, packaged for convenience, and marketed as part of a “tinned fish renaissance.” The company differentiates itself from competitors through a direct-to-consumer model that gives it control over brand, customer experience, and margins, as well as creative, playful marketing that highlights sustainability and flavor. Its goal is to grow a loyal customer base around sustainable, flavorful tinned fish and expand the market for canned seafood by redefining its image and use cases.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
2020

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