Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Duty Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDoha, QatarNo salary listed

About the Job

Requirements

A minimum of 3 years of experience working in a 5-star hotel environment is required.
A minimum of 2 years of experience as a Duty Manager, Operations Manager, or in a similar role is required.
Excellent verbal and written communication skills in English are required.
Attention to detail and the ability to organize and handle multiple tasks effectively are required.
Strong problem-solving skills are required.
Crisis management training and experience are required.

Responsibilities

Provide a visible management presence in public and back-of-house hotel areas.
Maintain continuity in complaint handling. After direct contact with a guest, record an accurate account on the agreed system, investigate and respond within 24 hours, and circulate the outcome and response to senior management (the General Manager and/or Hotel Manager).
Investigate complaints, address them with the department concerned, and respond to the guest with an appropriate explanation and apology.
Attend operational and scheduled meetings, including the Morning Meeting with the Front Office Manager, Emergency Response Team briefings, and Front Office briefings.
Take a full and accurate handover from the previous shift, ensuring necessary follow-up is recorded and actioned.
Use time effectively and efficiently by concentrating on shift priorities, completing scheduled tasks in a timely manner, attending other activities as required by operations, and making necessary decisions under time constraints.
Assist the Front Office Manager in managing the department and its responsibilities.
Communicate regularly with the Front Office Manager and Director of Rooms.
Assist the Front Office Manager, Chief Concierge, Bell Captain, and Guest Relations Manager in supervising front-of-house department activities according to LQE, internal standards, and procedures.
Train and remain fully compliant as an active member of the Emergency Response Team.

Desired Qualifications

Operational experience from other hotel divisions or a similar industry is desirable.

Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Duty Manager, you will be responsible for the following duties

To provide visual management presence around the hotel in public and BOH areas
To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)
Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology
To attend operational and scheduled meetings:
- Morning Meeting with Front Office Manager
- Emergency Response Team Briefings
- Front Office Briefing
To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned
Use time effectively and efficiently to:
- Concentrate on priorities as required during shift
- Complete all schedules tasks in a timely manner
- Attend a broader range of activities as required by operations
- Make necessary decisions under time constraints
To assist the Front Office Manager to manage the department with all required responsibilities
To communicate regularly with the Front Office Manager and the Director of Rooms
To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures
To be trained and fully compliant as an active member of the Emergency Response Team (ERT)

As Duty Manager, we expect from you

Minimum 3 years of experience working in a 5-star hotel environment
A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar
Operational experience from other hotel divisions or similar industry desirable
Excellent verbal and written communication skills in English required
Perform job with attention to details and the ability to organize and handle multiple tasks effectively
Strong problem-solving skills
Crisis management training & experience

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
A competitive salary and benefits packages
Transportation and Housing provided
Relocation and Vacation Tickets

We’re Fans. Are you?

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size: 10,001+
Company stage: IPO
Headquarters: Hong Kong
Founded: 1963

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Mandarin Oriental Hotel Group

Duty Manager

About the Job

Requirements

Responsibilities

Desired Qualifications

Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Duty Manager, you will be responsible for the following duties

To provide visual management presence around the hotel in public and BOH areas

Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology

To attend operational and scheduled meetings:

Morning Meeting with Front Office Manager

Emergency Response Team Briefings

Front Office Briefing

To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned

Use time effectively and efficiently to:

Concentrate on priorities as required during shift

Complete all schedules tasks in a timely manner

Attend a broader range of activities as required by operations

Make necessary decisions under time constraints

To assist the Front Office Manager to manage the department with all required responsibilities

To communicate regularly with the Front Office Manager and the Director of Rooms

To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures

To be trained and fully compliant as an active member of the Emergency Response Team (ERT)

As Duty Manager, we expect from you

Minimum 3 years of experience working in a 5-star hotel environment

A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar

Operational experience from other hotel divisions or similar industry desirable

Excellent verbal and written communication skills in English required

Perform job with attention to details and the ability to organize and handle multiple tasks effectively

Strong problem-solving skills

Crisis management training & experience

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

A competitive salary and benefits packages

Transportation and Housing provided

Relocation and Vacation Tickets

We’re Fans. Are you?

About the Company

Mandarin Oriental Hotel Group

Recently Posted Jobs