Analyst, Survey Programming

NPS Prism

Title: Analyst, Survey Programming

Reports to: Team Manager (in NPS Prism India Hub)

Company Profile:
NPS Prism is a market-leading, cloud-based SaaS business owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words.The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work.

We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

Position Summary:
NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future.

An Analyst on the Survey Programming team will work closely with the Prism India Hub Team Manager and with NPS Prism Product Managers to build and deliver a commercially successful product that spans core sectors across all regions.

This role offers the opportunity to work in a dynamic, data-driven environment—supporting Bain’s largest proprietary SaaS venture while learning advanced market research and data operations methodologies.

Key responsibilities:
1. 2 – 5 years of working experience in survey programming
2. Must have previous experience with Decipher programming platform
3. Experience working on HTML/XHTML, JavaScript and an understanding of basic web and programming technologies (Knowledge of python is a must have)
4. Provide innovative solutions and create automation that can reduce the time to market for the survey
5. Quality testing of the survey and all deliverables to ensure client satisfaction, quality standards, and error-free projects
6. Create and manage quotas for complex market research surveys using web services and APIs that can integrate with the survey platform to drive efficiencies.
7. Experience in field management, data validation, creating crosstabs and reporting links and managing multiple sample partners
8. Create and enforce best practices related to survey programming and data quality procedures to ensure the data gathered from system has no errors or deficiencies
9. Send daily updates and status reports to clients or internal stakeholders for all projects to improve efficient communication and workflow
10. Managing multiple instruments at various stages of production, with minimal assistance from leads

Required Qualifications, Experience & Skills

Educational Qualifications Required:
o Candidate should be a Graduate from top-tier College with strong academic records or B.Tech or Master’s in computer and related fields.
▪ Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred.

Experience Required:
o 2-5 years of in-depth experience with survey programming, survey development, and primary market research at a consulting firm, market research agency or data provider.
o Candidate should have hands-on experience in tasks such as field management, data validation, creating crosstabs and reporting links and managing multiple sample partners

Knowledge, Skills and Abilities Required:
o Experience working of HTML/XHTML, JavaScript and an understanding of basic web and programming technologies 
o Must have previous experience with Survey programming platform (Decipher or equivalent)
o Good knowledge of XML programming
o Experience working in python is a must have
o Exceptional technical skills, including knowledge of market research tools
o Good interpersonal and communication skills
o Candidates should possess excellent analytical, communication, problem solving and team player skills; ability to handle multiple tasks and work under pressure.