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Edra

Enterprise AI automating ITSM with playbooks

Software Engineer - Back End

Backend EngineeringConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 3 years of experience in software engineering.
  • Strong ability to write well-modeled, well-typed, and well-documented Python and/or TypeScript.
  • Experience building libraries, software development kits, or internal tooling that improves developer productivity.
  • Ability to design clean database schemas and accurate data models.
  • Ability to own problems end to end, work comfortably with ambiguity, and turn vague problems into well-scoped solutions.
  • Interest in building foundational systems from scratch.

Responsibilities

  • Design and build platform systems in Python using FastAPI, including API contracts, database schemas, and infrastructure.
  • Build and maintain connectors, integrations, and data pipelines that connect the platform to external systems.
  • Build internal libraries, tooling, and interfaces that improve the productivity of the engineering team.
  • Own work end to end by gathering context, managing dependencies, and driving tasks to completion independently.
  • Work across the stack, including designing schemas, building API layers, and debugging deployment issues.
  • Participate in weekly product meetings, understand how customers and forward-deployed engineers use the product, and help shape future work.
  • Collaborate daily with engineers and AI specialists.
  • Influence technical direction by choosing tools, setting patterns, and establishing conventions.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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