Bank al Etihad

Jordanian bank offering cards and services

Customer Service Representative 1

Customer SupportConfirmed live in the last 24 hours

Full-timeBasrah, Basra Governorate, IraqNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Accounting, Finance, Business Administration, or a related field is required.
One to three years of relevant experience in the banking sector or a similar role is required.

Responsibilities

Welcome customers and provide the required support within the branch.
Respond to customer inquiries and provide accurate information about banking products and services.
Execute customers’ daily banking transactions, such as account opening, data updates, and card issuance.
Follow up on customer requests and ensure their completion within the appropriate timeframe.
Assist in promoting and selling banking products to individual customers.
Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments.
Comply with applicable policies, procedures, and regulatory requirements.
Prepare periodic reports on customer service levels and customer satisfaction.

Customer Service Representative- Iraq / Basra Branch

Bank al Etihad · Basrah, Iraq · Full-time · Posted 2026-10-06

Workplace: on_site

Description

Job Summary

Provide high-quality banking services to individual customers by handling inquiries, accurately processing transactions, and providing the necessary support to enhance the customer experience and improve service quality.

Key Duties & Responsibilities

Welcome customers and provide the required support within the branch.
Respond to customer inquiries and provide accurate information about banking products and services.
Execute customers’ daily banking transactions, such as account opening, data updates, and card issuance.
Follow up on customer requests and ensure their completion within the appropriate timeframe.
Assist in promoting and selling banking products to individual customers.
Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments.
Comply with applicable policies, procedures, and regulatory requirements.
Prepare periodic reports on customer service levels and customer satisfaction.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or any related field.
1-3 years of relevant experience in the banking sector or a in a similar role.

Apply

Apply at Bank al Etihad

About the Company

Bank al Etihad

Jordanian bank offering cards and services

Bank al Etihad offers banking services in Jordan for individuals and businesses, including credit and debit cards, online and offline shopping, and ATM withdrawals. Its cards and accounts enable payments and cash access, with Siri voice commands for hands-free transactions and Shorouq Banking providing tailored services for women. It differentiates itself with voice-activated banking and a focused program for women, along with an emphasis on employee development and community engagement. Its goal is to provide accessible, comprehensive financial services in Jordan while growing revenue from loans, fees, and transaction commissions.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $25M
Headquarters: Amman, Jordan
Founded: 1978

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