Media Insights Supervisor

Open position in all True Media office locations, including Dallas, TX, Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Overview:

The Media Insights Supervisor serves as both a hands-on analytical contributor and a frontline people manager within the Media Intelligence team, maintaining an active portfolio of client reporting and analytical work while providing direct supervision, mentorship, and daily guidance to Media Intelligence Associates, Analysts, and Senior Analysts. This role ensures that all reporting outputs, analytical deliverables, and measurement activities meet agency standards and client goals, and serves as the first internal escalation point for analytical challenges, data quality issues, and complex measurement questions. The Media Intelligence Supervisor partners closely with the Associate Director, Media Intelligence & Operations on team workflow, account assignments, and process adherence. This position directly supervises Media Intelligence Associates, Analysts, and Senior Media Intelligence Analysts.

Essential Duties and Responsibilities(Other duties may be assigned)

• Maintain an active portfolio of client reporting and analytical work, designing and delivering monthly reports, QBRs, and ad-hoc analyses with the same standard of quality and strategic depth expected of all Media Intelligence team members; serve as a working contributor alongside direct reports rather than solely in a managerial capacity.
• Serve as a client-facing partner on reporting and measurement initiatives, presenting analytical findings, translating performance trends into actionable recommendations, and responding to client questions with clarity and strategic insight.
• Provide direct supervision, mentorship, and daily guidance to Media Intelligence Associates, Analysts, and Senior Analysts; serve as the first escalation point for complex analytical questions, data quality concerns, and measurement strategy challenges; coach team members on professional development within agency standards.
• Oversee daily team workflow and account assignments in coordination with the Associate Director, Media Intelligence & Operations; monitor team bandwidth and flag capacity concerns proactively; ensure all reporting deadlines and analytical deliverables across the team's portfolio are met with accuracy and quality.
• Enforce agency standards for reporting structure, data visualization, naming conventions, and documentation across assigned BI platforms; ensure data governance and privacy compliance protocols are consistently followed across all analytical outputs.
• Review reporting outputs and analytical deliverables from direct reports to ensure accuracy, contextual depth, and strategic relevance; provide constructive feedback that elevates the quality of the team's work and develops analytical skill across seniority levels.
• Partner with the Associate Director, Media Intelligence & Operations to maintain and update team training materials, reporting templates, and documentation; assist with onboarding of new Media Intelligence team members and facilitate knowledge-sharing sessions on analytical best practices and BI platform use.
• Assist with the evaluation of new BI tools, measurement platforms, and data visualization approaches; contribute to process improvement initiatives within the Media Intelligence team; participate in cross-departmental collaboration with Integrated Planning and Campaign Operations on measurement strategy as needed.

Supervisory Responsibilities

Directly supervises Media Intelligence Associates, Analysts, and Senior Media Intelligence Analysts. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Communicate and coordinate with indirect reports’ supervisors to manage cross-team workload and output for assigned clients.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 5+ years of experience in data analytics, digital media, or marketing science in an agency setting, including demonstrated ability to mentor or guide junior team members; or equivalent combination of education and experience.

Technical Literacy: 

• Expert proficiency in at least one major BI platform (Tableau, PowerBI, Looker Studio, DOMO) required. 
• Experience using Python or R for advanced data analysis and visualization, including working with large datasets; familiarity with AI-powered coding agents to support analytical workflows is a plus.
• Advanced data manipulation skills in Excel or Google Sheets required. 

Media Context

• Strong understanding of digital advertising channels and cross-channel measurement frameworks. 
• Proficiency in standard business productivity suite required.

The "Curiosity" Factor: 

• A self-starter attitude with a proven ability to look at a media data trend and proactively investigate the "why" behind the numbers. Ability to partner with technical leads to articulate data-layer requirements needed to support advanced analytical storytelling.

Strategic Communication: 

• Proven ability to translate complex technical concepts into "human" language for non-technical audiences and executive leadership

Leadership Experience: 

• Collaborative leader who leads by example; strong accountability and communication skills; ability to balance individual contributor analytical responsibilities with people management duties; skilled at coaching and developing junior team members; proactive problem-solver with a strong eye for data quality.

Education

• Bachelor's degree in a quantitative or strategic field (Marketing Analytics, Statistics, Economics, Advertising, or Marketing) preferred
• Licenses/Certifications Required: Google, Scrum, and other certifications and training as specified by department and level. BI platform proficiency training (Tableau, DOMO, PowerBI, or Looker Studio) required within six months.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave