Customer Service Specialist

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

AD STARR is a company owned by DICK’s Sporting Goods. The Customer Service Specialist will support all aspects of the front office of the business, including answering incoming calls, providing general customer support, assisting with order/data entry and assisting the finance team with daily functions.

Role Responsibilities:

Ability to provide exceptional customer service that drives satisfaction and loyalty in a fast paced, metric driven environment, based on Quality of interactions and efficiency:

Provide customer service and data entry for customers that contact the business by PHONE

• Identify Existing vs. NEW customer
  • Update customer details / validate all required information has been obtained
  • Confirm existing customer details, updating any required changes
• Connect customer to specific sales rep (upon request), assigned the customer to a new sales rep, or execute a re-order – based on the needs of the customer
• Collect call-back information if unable to service or pass along to a sales rep

Support the Sales Team:

• Product inquiries: pricing, availability, shipping charges, etc.
• Order taking: Re-orders / web orders / etc.

Support the Finance Team:

• Assist the Accounting Coordinator with invoice data entry as needed
• Assist  the Accounts Receivable Coordinator with invoice distribution as needed

Expected to assist other areas (uniform production team, warehouse team, etc.) of the  business as needed.

Additional Information:

• A.D. STARR business hours are Monday-Friday 8A-5P
• Weekends not required
• This position is seasonal designed to be approximately 25 weeks

QUALIFICATIONS:

• High School Diploma or Equivalent
• <1 year of customer service, help desk, or related experience (retail oriented)

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VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidateduring any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!