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Cigna Group

Sells health coverage and pharmacy benefits

Customer Service Agent with Catalan

Customer SupportConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • A minimum of Bachillerato or equivalent education is required.
  • Previous customer service experience is required, preferably in inbound telephone support.
  • Experience managing administrative and back-office tasks is required.
  • User-level proficiency in Microsoft Office is required.
  • Strong communication skills and customer orientation are required.
  • Organization, prioritization, and teamwork abilities are required.
  • Intermediate or advanced spoken and written Catalan is essential for customer service and customer case management.

Responsibilities

  • Manage calls, emails, and other inquiries from customers, providers, and third-party administrators while meeting established service-level agreements.
  • Process and follow up on medical authorizations within company-defined deadlines.
  • Manage and resolve incidents, complaints, and claims.
  • Inform, guide, and advise customers on coverage, processes, and services.
  • Coordinate and communicate with internal departments to resolve inquiries and complex cases.
  • Perform administrative tasks arising from the role.
  • Organize and prioritize tasks to manage workload efficiently.
  • Update information in corporate systems and management tools.
  • Contribute to individual and team objectives while maintaining established quality standards.
  • Participate in continuous-improvement initiatives to optimize the customer experience.

Desired Qualifications

  • Previous experience in health insurance or healthcare.
  • Experience using customer relationship management tools and customer management systems.
  • Training in telephone service excellence, emotional intelligence, or customer service.
  • Knowledge of data-protection regulations (LOPD/GDPR).
  • Advanced English proficiency.
  • Experience working in environments with quality and productivity metrics.

About the Company

Cigna Group

Sells health coverage and pharmacy benefits

The Cigna Group sells health coverage and pharmacy services to employers, health plans and individuals, and most of its business runs through Evernorth, its health services arm. Evernorth owns Express Scripts, one of the largest pharmacy benefit managers in the U.S., which negotiates drug prices and processes prescriptions for plan sponsors, plus the specialty pharmacy Accredo. Its Cigna Healthcare unit sells medical, dental and behavioral coverage, mostly to employers that fund their own plans, and earns premiums and administrative fees, while Evernorth earns service fees and drug margins. The company was formed in 1982 through the merger of Connecticut General and INA and is based in Bloomfield, Connecticut.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Bloomfield, CT
Founded
1982

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