Tesla

Makes electric cars, robotaxis and grid batteries

AV Support & Events Technician

IT Service Desk & End User SupportPosted on Nov 10

Full-timeBuffalo, NY, USANo salary listed

About the Job

Requirements

A minimum of 3 years of experience in IT- or Facilities-focused projects, or equivalent experience, is required.
Strong knowledge of AV system support, including operating, installing, and configuring projectors, amplifiers, AV matrix routers, control systems, and touch panels.
Experience installing and configuring computer systems in a networked computing environment and applying diagnostic techniques to troubleshoot problems.
Ability to independently plan and organize work, manage priorities, and use available resources to complete quality work within time constraints.
Ability to manage multiple tasks, prioritize, and work in a fast-paced environment.
Ability and willingness to travel and attend events globally as needed; a clean, valid driving license is required.
Experience with Photoshop and Microsoft Office packages.

Responsibilities

Execute and support major AV integration projects.
Provide event support and setup in coordination with the AV team.
Participate in architecture discussions and planning with IT and Facilities teams.
Represent customer input in technical and business terms and provide descriptive requirements to ensure project value is realized; troubleshoot crisis situations for users.
Develop and implement hardware and software integrations to streamline support.
Provide backup support services when other AV Support Technicians are absent.
Create documentation for end users and the internal AV team.
Work with IT and AV Engineers to ensure thorough and complete handoffs for new office builds.
Maintain the photo database and event coverage archives.
Support basic networking needs involving TCP/IP, UDP, and IP schemas.
Attend events and functions outside regular hours when necessary.

Desired Qualifications

Experience with Microsoft Teams is preferred.
Live event experience is preferred.
Certification or related technical certificates are a plus.

Category	Engineering & Information Technology
Location	Buffalo, New York
Requisition ID	288813
Type	Full-time

Job Description

<div class="MSWordContent"><p>We are looking for a highly motivated individual to support the company’s growing AV and event needs. The AV Support and Integration Technician will support the team to fulfill the company’s vision of the next generation workplace.  This position will be based in Buffalo, New York. Highly organized and confident in ability to lead and execute AV integration projects within set deadlines, organizing and coordinating live events as well as developing disaster recovery plans. On-going cooperation with other departments and a range of internal and external stakeholders.  This full-time role requires the flexibility of being able to attend events and functions out-of-hours when necessary.</div>

Job Responsibilities

Execute and support on all major AV integration projects
Provide Event support and set-up in coordination with entire AV Team
Participate in architecture discussions and planning with IT and Facilities teams
Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized. Provide troubleshooting in crisis situations for users
Develop and implement hardware and software integrations to streamline support
Provide backup support services in the absence of other AV Support Technician
Create end user and internal AV team documentation
Work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete
Keep photo database and event coverage archives
Basic network understanding including TCP/IP, UDP, IP schemas

Job Requirements

Minimum of 3+ years’ experience in IT or Facilities focused projects or equivalent required. Emphasis on Microsoft Teams experience preferred
Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting
Ability to independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints
Live event experience preferred. Certification or related technical certificates a plus
Systems administration or history of highly technical engagements
Ability to multi-task, prioritize and work in an extremely fast-paced environment
Happy to travel and attend events globally as needed. Clean, valid driving license
Photoshop experience and skills with Microsoft Office packages

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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