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Fireblocks

Secure MPC-based platform for digital assets

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • At least 3–5 years of experience as a Technical Support Engineer or in a similar role.
  • Ability to work under high pressure and troubleshoot with effective time management.
  • Ability to work unorthodox hours when needed.
  • Experience with API implementation and debugging.
  • Native or fluent Japanese and English language skills.
  • Excellent troubleshooting and analytical skills.

Responsibilities

  • Own problems through to resolution using all available resources.
  • Provide real-time support using Slack and remote troubleshooting during APAC timezone.
  • Deliver technical support for Fireblocks's SaaS platform.
  • Escalate technical issues to the Senior Support Team as required.
  • Collaborate with the Senior Support team during outage situations and participate in war room calls.
  • Adopt and adhere to business processes and policies.
  • Handle customer queries and escalations professionally, with meticulous case management and documentation.

Desired Qualifications

  • Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support.
  • Mandarin or another language depending on the actual customer base (Korean, Japanese, Bahasa).
  • Knowledge of databases, Kibana, Grafana, OpenSearch, scripting (Python/Perl/Bash/JavaScript), or Logstash.
  • Understanding of cryptographic algorithms utilized by public blockchain networks, including elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics.

About the Company

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Fireblocks

Secure MPC-based platform for digital assets

Fireblocks provides a platform for institutional users to securely store, transfer, and manage digital assets. The platform combines secure key management, asset custody, and transfer capabilities with real-time monitoring and regulatory compliance tools. It uses multi-party computation to split private keys across multiple locations, making unauthorized access harder, and it continuously screens transactions to meet regulatory standards. The service is delivered on a subscription basis, with additional value from risk scoring and automated compliance actions. Distinguishing factors include enterprise-grade security through MPC, an emphasis on regulatory compliance, and deep integration options for banks, hedge funds, exchanges, and other financial services. The company aims to give institutions a proven, scalable way to operate in the cryptocurrency market securely and efficiently.

Company size
501-1,000
Company stage
Series E
Total funding
$1B
Headquarters
New York City, New York
Founded
2018

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