IQVIA

Runs drug trials and sells health data to pharma

Senior Business Operation Specialist

Business OperationsPosted on Nov 11

Full-timeShanghai, ChinaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or higher is required.
At least 1 year of experience in business support or operations is required.
Practical experience using Salesforce and familiarity with its workflows are required.
Proficiency with office software, including Excel, Word, and PowerPoint, is required.
Strong process and detail awareness are required.

Responsibilities

Implement operational projects covering resource planning, management tracking and forecasting, customer relationship management, customer satisfaction programs, and infrastructure projects.
Assist local teams with data tracking and regular reporting, communicate progress, and identify potential risks and opportunities.
Coordinate operational activities and projects across service, consulting, business line, and sales departments.
Provide project and program management support; organize and coordinate process and system launches; and ensure actions are followed up effectively and plans are executed smoothly.
Independently manage one or more operational systems, such as time processes, resource inventories, demand development, reporting, forecasting, and capacity planning, and provide the corresponding level of user support.

核心职责

落地运营项目，涵盖资源规划、管理追踪与预测、客户关系管理、客户满意度计划及基础设施项目等
协助本地团队进行数据追踪与定期汇报，同步进展，识别潜在风险与机会。
跨职能协调运营活动/项目（服务、咨询、业务线及销售等部门）。
提供项目与计划管理支持，梳理并协调流程及系统上线，确保各项行动有效跟进、计划顺利执行。
可独立管理一个或多个运营系统（如工时流程、资源清单、需求开发、报表、预测与产能规划等），并提供相应程度的用户支持。

任职要求

本科及以上学历
1年以上业务支持/运营相关工作经验
熟悉了解SalesForce的使用流程，并有过往实际经验
熟练使用办公软件（Excel、Word、PowerPoint）
具备强烈的流程与细节意识，拥有出色的人际沟通与协作能力

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

About the Company

IQVIA

Runs drug trials and sells health data to pharma

IQVIA runs clinical trials for drug, biotech and medical device companies and sells them the health data, software and analytics they use to develop and market treatments. Its research arm designs studies, recruits trial sites and patients, and manages trials through to regulatory filing. Its commercial arm sells market data, consulting and software that pharma sales and marketing teams use to plan product launches. Clients pay through multi-year service contracts and data and software subscriptions. IQVIA was formed in 2016 when clinical research firm Quintiles merged with health data company IMS Health, and it is based in Durham, North Carolina.

Company size: 10,001+
Company stage: IPO
Headquarters: Durham, NC
Founded: 1998

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