Lead Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Primary Function
The Lead Technician – Safety Specialist is a senior field-based role with primary responsibility for promoting and reinforcing safe work execution across service, maintenance, installation, and repair activities. This position serves as the frontline safety leader on jobsites, with emphasis on hazard identification, pre-job planning, procedural compliance/generation, field coaching, and intervention when unsafe conditions or behaviors are observed. The role maintains the technical ability to perform maintenance and service work as a secondary skillset to support job execution, validate safe work methods, and assist the team as needed. This is not a Safety Manager or EHS management role. It is a hands-on operational role focused on embedding strong safety leadership directly into daily field activities.

Major Duties and Responsibilities
Promotes safe work execution by leading field-level safety planning, hazard recognition, and worksite readiness activities before, during, and after job completion.

Participates in pre-job planning, scope review, job hazard analysis, tailboard meetings, permit review, PPE verification, and readiness checks to ensure proper controls are in place before work begins.

Monitors changing field conditions and identifies exposure to electrical, mechanical, lifting, rigging, line-of-fire, slip/trip/fall, stored energy, and other worksite hazards.

Intervenes immediately when unsafe acts or unsafe conditions are observed and exercises stop-work authority when conditions require corrective action.

Provides day-to-day coaching to technicians, contractors, and peers on safe work practices, procedural adherence, worksite discipline, situational awareness, and risk reduction.

Reinforces compliance with company safety procedures, customer site requirements, and applicable work standards in field and industrial environments.

Supports incident prevention efforts by contributing observations, participating in near-miss reviews, assisting with corrective actions, and sharing lessons learned with operational teams.

Performs or supports inspection, maintenance, troubleshooting, repair, installation, startup, and commissioning work as needed to support the team and safe execution of field activities.

Maintains required service records, jobsite documentation, safety observations, and other compliance-related records accurately and in a timely manner.

Helps ensure tools, vehicles, equipment, and work areas are maintained in a safe, organized, and job-ready condition.

Works with the teams to generate and update SOPs and LOTOs for the sites.

Must be able to obtain OSHA 30 and Safety Trained Supervisor certifications.

Minimum Qualifications
High school diploma or equivalent required.

Minimum of 5 years of relevant field experience in industrial service, maintenance, electromechanical repair, utility operations, water or wastewater operations, construction support, or a related environment required.

Demonstrated knowledge of frontline safety practices required, including hazard identification, job safety analysis, lockout/tagout, permit awareness, PPE use, line-of-fire prevention, lifting and rigging precautions, and safe work planning.

Experience leading or influencing safe work execution in dynamic field environments required.

Ability to coach others, reinforce standards, challenge unsafe behavior respectfully, and escalate concerns appropriately required.

Technical ability to perform maintenance, inspection, troubleshooting, and repair activities required as a secondary support skillset.

Valid driver’s license required.

Ability to travel to customer and field locations required.

Preferred Qualifications
Technical school training, associate degree, or equivalent combination of education and relevant field experience preferred.

Experience serving as a lead technician, senior field technician, field safety champion, or similar role preferred.

OSHA training, first aid/CPR certification, and equipment-specific technical certifications preferred.

Experience working in permit-controlled, contractor-managed, industrial, municipal, utility, or customer-regulated environments preferred.

Experience in water, wastewater, pumping systems, treatment systems, or related electromechanical environments preferred.

Knowledge, Skills, and Abilities
Strong knowledge of field safety execution, hazard recognition, risk mitigation, and procedural compliance.

Ability to identify unsafe conditions, evaluate changing worksite risks, and take prompt corrective action.

Ability to influence crews and peers without formal authority and promote disciplined, compliant work practices.

Working knowledge of maintenance and service activities sufficient to support safe job execution and assist with technical field work when needed.

Strong communication, observation, documentation, and organizational skills.

Ability to work effectively in customer-facing and operational field environments.

Physical Requirements
Ability to work in industrial, field, and outdoor environments.

Ability to stand, walk, climb, bend, kneel, lift, and carry tools, materials, or equipment as required by the job.

Ability to wear required personal protective equipment and safely navigate active jobsites and field conditions.

Ability to work in varying weather, environmental, and site conditions.

Work Environment
Work is performed primarily at customer sites, field locations, industrial facilities, workshops, and outdoor environments. The role may involve exposure to moving mechanical equipment, electrical systems, elevated work areas, noise, weather, and other industrial jobsite hazards. Compliance with all company and customer safety requirements is mandatory.

Additional Information
This role is distinguished by its primary focus on field safety leadership with secondary technical maintenance capability. It is not responsible for formal EHS program ownership, corporate safety administration, or regulatory reporting.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.